Home Bargains Reviews

Ordered 2 lanterns and a small low cost gift item. The low cost item was delivered but not the two lanterns after waiting 3 weeks I contacted them. The response was we cannot resend items, they were never sent ! I received a refund for the 2 items but the minor £4 item cost me £8 as they didn’t refund the postage. Will never shop with this company again.

We are regular shoppers at Home Bargains and have been since it opened in our town. Today when we went there, we have never seen so many trolleys stacked high with items needing to go out on the shelves. In the snack aisle, no fewer than 6 of these trolleys were rammed tight against the shelves, side by side, totally preventing anyone from seeing any of the goods. We politely asked an assistant if he could move the trolleys so we could see what we wanted. He abruptly told us 'No'. We asked him 'Why?', but he just walked away. We could not believe the level of rudeness! So, my husband and I had to heave these huge trolleys over by ourselves to enable us to see the goods. There were excessive amounts of trolleys in other aisles too. Surely the shelf stacking of this volume should be done at a less busy time? Can I also say that the level of rudeness extended by the cashier on the check out. No eye contact, no greeting, but just continued to speak into his mouthpiece.

Today (29th of October) I went to Home Bargains in Lincoln, on Tritton Road. I am not really going to Home Bargains very often, maybe 3-4 times per year. I like checking my receipt after paying, but as I bought so many goods (spent £159.03), I couldn’t check if the person at the till scanned my goods correctly in the shop. However when I came home, I decided to check my receipt and I found that they had scanned Belgian Choc Stirrers ASTD 3 times instead of 2. I bought only 2 items of Belgian Choc Stirrers, but I was charged and paid for 3. Just I am trying to understand how the cashier managed to scan 3 Belgium Choc Stirrers when they were scanned one by one….it seems an item was scanned twice instead of once? Just wondering if it is usual practice at Home Bargains to choose and scan one item twice who buys many goods for larger sum of money as they know that nobody will notice and they will get away with this? Just wondering how many people they have scammed like this? Also not everyone checks their receipt, so they don’t even realise that they have been scammed….Well, it means I haven’t saved anything by going to Home Bargains as I was scammed by them….very disappointed….so from now I will better stick to the shops where I can scan my goods myself!

Great company thanks for saving zoes place

I visited the store in Armley, Leeds. As the new car park has had one entrance/exit blocked off I have to go on a circuitous journey to get in there. It's not worth it. I can go direct to a B & M, which is pretty close by, instead.

I have been a customer at Harborne store for years.I am a saurday regular....its such a refreshing experience to be greeted with a annoy announcement by Parveen k "good morning customers have a lovely day" .All the staff are lovely bit this lady is something else so so helpful and caring .....never change it is so endearing@!!

The attitude of customer service in Liverpool bang out order they refuse to deal with complaints and you get banned from all store's when people put up bad reviews home bargains demand you take it down IF ANYONE SHOPS IN HOME BARGAINS ON GREAT HOMER STREET Liverpool stay away

Bought nectarines punnet from Home Bargains Waltham Abbey. Not even one was good to eat. £4 from my pocket thrown in the bin. My mistake for not questioning why they were boing sold from the refrigerated area. Who knows what other foods they sell that's gone bad hidden in the fridge?

absolute poor some man called joey prangley took a huge watery dump i tried cleaning it with a mop he ran at the put the mop in my face and started singing thick of it by ksi and barking

some guy called blu gabb took a poo in the alley and was throwing it at the wall with a mop absolutely vile he proceeded to force feed me the contents on the mop

HB do not comply with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They refuse to cancel or refund my order when Evri lost my order (more like stolen). Shocking customer service, or lack of. I will be reporting to trading standards and contacting my bank. I will NEVER ever shop there again.

some one took a massive poo in one off the ailes its viles i tried mopping it up with a mop i found but i just spredded it all over the place

I love the shop in there but sometimes it feels like you came in into a situation and not a comfortable place to shop. Seen some blonde lady, probably the manager using swear words, like really bad towards shoplifter, I can understand from one side, but still all of other customers including children - we shouldnt seen this and hear it. Then anoyher day, tuesday, last week I hear how the same lady shouts on one of her workers on the shop floor. I love this shop but recently coming in it just causes feeling you dont want to be there, because it is drama, shouting. It was Inverness, Highlands

Missing items from an online order. When emailed them to try get this rectified they said the item had been scanned during the packing procedure. When I sent a reply stating that the items were in fact missing along with photographic/video evidence they stopped responding. So now I'm left without my items and without a refund... absolutely fuming. Going to report them to trading standards if they don't respond. Be contacting my bank too, see if they can help get my money back !!

it takes something that really bothers me to write a review. There’s a mid 50’s to 60 year old long haired blonde women with a lot of makeup who is the most rudest customer service I’ve ever received in my life, time and time again she don’t acknowledge you, say hi or even look your way, mutters under her breath how much and then when you say Thankyou to walk away nothing. It’s really not the profession for this woman to be in. 2 stars because overall the shops good and they will jump on other tills to get you served quick if busy. Roundswell in Devon

Why cant Home Bargains maintenance team replace or repair the machinery quickly! The Wrexham branch had a broken toasting oven for over 3 months it eventually got replaced Now the coffee machine has broken that was 2 months ago this was also during the period when 1 of the toasting ovens was broken I still go there for the Toast and tea, as its good value while i'm there its not surprising watching many people walk away Get a grip Home Bargains and get it sorted, at this rate i could also be 1 of these people walking away P.s I feel so sorry for the amazing staff who work behind the counter as its not there fault there just canteen staff not mechanics as some people think

It is impossible to speak to anybody direct and only ever via email as no call centre. Customer service are unhelpful as provide no explanations. Took multiple emails to receive a response. Very disappointing!

Absolutely APPALLING service. I placed an order on 8th September and when I received it one item was damaged. I emailed straight away and it is now 16th OCTOBER and I am still waiting for my refund. DO NOT USE THIS COMPANY. They do not know the meaning of customer service.

RUDE & UNFRIENDLY STAFF ,at Cumbernauld Retail Park A772 who do not acknowledge customers when u walk in store or at cash desk . Not one member of staff say hi or smile when there on shop floor. Also shopping items are rammed through till and you don’t get time to pack in small check out . Disgusting customer service , I THINK THIS MUST BE HOMEBARGAINS CUSTOMER SERVICE POLICY. I have contacted the customer service but they do not seem bothered, obviously reading other reviews, they don’t seem bothered if the customer not happy, it might be a bargain store but doesn’t cost much for politeness & helpful staff obviously staff don’t get any training?????

Ordered everal goods, no tracking provided. No email to advise when delivery will happen. Days go by and still waiting for goods. Online customer service simply does not exist. I've shopped in store and like their stores. However I think their Directors do not have the intelligence regards online shopping, the importance of communication with clients and a total inability to set up a proper home delivery service. They use 3rd party delivery like EVRI which then because its 3rd party Home Bargains have little control. The Board of directors obviously have little to no experience of home delivery and are seriously incompetent regards that part of their overall operations. Serious delays to delivery just frustrate and annoy clients who then do not order again.