Home Bargains Reviews

Once again Evri have had my parcel from 8th in my delivery depot its now 12th and nothing. I have reported this time and time again to Home Bargains . Why dont they use DPD I have no problem with Home Bargains just the terrible delivery firm they choose to continue using

I shop in home bargains stores quite frequently and have noticed that the staff don’t acknowledge customers or interact with them, there is always someone on the first isle as you walk into the store but they never actually speak to customers, I think it would make the customer journey more fun if the staff actually spoke to you when your shopping.

Avoid ordering from them, their ‘customer service’ is happy to ignore you and leave your issue unresolved. I’ve received the wrong order I ordered light bulbs and got a Xmas wreath!

HOME BARGAINS BUCKLEY In Flintshire 1. Extremely Poor Quality Till Staff,,,[Original and Longer Time served staff were always Good , but now newer less experienced and Cheaper staff are Inept ,and Coldly Impassive. 2. Car Park full of Multiple Deep and Damaging Pot Holes. It has been like this for the last 8 months. 3. Very Clicky and Low Class Enviroment [Loud Mouth Chav Customers Being Served by Their Relatives / Freinds /Neighbours at Checkout] 4.Disfunctional Queing System, which causes customer arguments and violence with Police being called out 5. They Constantly move Stock around to different places, so you can,t find regular items....so end up walking out without buying anything I used to love shopping at Home Bargains, but I really can,t be going here anymore, .......Their Standards Have Dropped Massively, and has become a low class Disfunctional Ghetto You cannot Blame the Shop Manager, This is The Fault of Higher Management at Head Office who seem very Deluded and Arrogant in how they Manage, Maintain and Monitor their Shops ! More Specifically , Maybe the Regional Manager needs Talking Too about The events of October 11th ?....In Which an Innocent Customer was Firstly Humiliated in Front of other customers and then Violently Grabbed By The Neck , "Without due Justifyable Cause" ! All the customer had done, was make their way to an empty/Unmaned till , in order to await the posibble arrival of another cashier, since there was only one other cashier serving The Police Are Currently Investigating ,The Violent Assault that then Occurred !

Ordered a box of 12 dandelion salad for my daughter rabbit , priced at £21.48 , received a small box with 1pack in ? Have contacted online support numerous times as there’s no telephone center , had 1 reply stating it had been scanned through correctly ? Yet can’t have , have even sent photos in to show what arrived ! Still no reply from requests sent in? Shocking customer service !

Visiting stanningley pudsey site is made so easy as staff are all super helpful nothing is too much for them.... all very cheerful n your madecto feel welcome, the new member paul is always cheerful n bends over backwards to help customers.... my favourite store by far...... judy dudley

Good prices and service, staff are very friendly. The only downside is the quality of the milk they sell. Over the past two months, I have had four two pint carton's of milk still in it's use by date, which was not fit to use and had to be thrown out. I contacted the supplier, which is based near Bridge of Allen and their reply was what you might expect. They also sent some vouchers. I will no longer buy milk from this supplier. A two pint, carton of milk costs approximately £1.45. Shopping elsewhere, I can buy a six pint carton of milk for £2.50. Hopefully Home Bargains will read this and take some action,

A lady in front of me in the queque was not feeling well and asked a till operator if she could use the toilets. She was refused Absolute disgusted at the way she was treated. Any way to treat cuistomers ?

Ordered a large order of items for Christmas including boxed gifts. While there was attention to detail with the glass candle packed beautifully the gift sets were just thrown in the box and have all been damaged. No packaging to prevent them from being damaged. Contacted customer service to get an automated email to return to the store. Simply not good enough, I order online because I can’t get to a store so how do they think I can return when I don’t physically go - is this not the purpose of online shopping ! Now I have several gifts which aren’t fit for purpose and have wasted money on them and am now going to have to seek alternative gifts. Asked for a refund or replacement of the damaged items but my emails are just ignored. 😟

Polite, considerate, well priced, and most importantly for me helpful, even if you are disabled this franchise deserve a good shout out. I go to Peterborough branch regularly, and have never been disappointed, they are always happy to help, and even have an extra wide till space for disabled customers. They are patient if you struggle to pack, honestly can't praise them enough.

Awful awful awful they said they will only have 2 school kids at a time but 4 school kids walked out and they still wouldn’t let me and my mate in

NEVER HAVE LAMANTING POUCHES IN RIPON STORE ? ? ? I TRAVEL FROM HARROGTE NOT INPRESSED AT ALL ( TREV MCFC HARROGATE

We recently purchased two pairs of Polar Express pyjamas for the grandchildren from the store at Dragonville Durham. Unfortunately they were too big. We called back on to the store and none on stock!! A staff member Bryan helped us to find two smaller pairs. He checked other stores locally. None in stock. Bryan said that deliveries usually come in over night and hopefully they will have some more available. Bryan contacted us yesterday to say stock was available this morning. I’ve been in to the shop and now have two happy grandsons!! Can I just say what an absolute credit Bryan is to home bargains and we are so great for his help!!

Kim at Yarm Rd Branch Darlington, was so helpful to me, while I felt so ill, She helped me to the Staff Disabled Toilet, and looked after me when I was distressed.

I needed some copy paper and needed to find our if it was stocked ii store especially as you have now opened a new larger store in Warrington Not a good experience as the only optio is to have deliuvered at nearl;y 30% more thann the product costs. Not a good option as if pay per mile comes it will cost me nearly £1 just to find its nit in store and about the same getting through 3.5 miles of Warrington gridlock in a Bentley

Fantastic service off Chell in the Ashton under lyne snype branch! Thanks a bunch

Beware pack sizes. Products not always as cheap as you think.

My items arrived damaged. I followed the process to return them via email (no phone number available). I had to send 4 messages, with the last message threatening to retrieve funds via my bank, before I was issued with a return label. Now the parcel has been lost on the way back. Yet again, no reply to my messages until I threaten a charge back via the bank. Coincidence? I think not. Appalling customer service.

Getting ready for winter we've just had two separate deliveries of bags of logs from Home Bargains, and I have to say we were surprised and just how good the experience was. Normally it's my partners job to go out and stock us up on logs, smokeless coal, wood briquettes, or whatever is the cheapest. It usually means a trip to a retailer every six weeks throughout the cold months. Last year he discovered the bags of birch logs sold at Home Bargains were much cheaper than Wickes, B&Q, or B&M, the trouble is the two Home Bargains stores closest to us were always fairly quick to sell out. This year we decided to order a pallet of 64x7Kg bags of logs which worked out less than half the price of the logs sold at Wickes. Ordering was simple, but we were a bit nervous about getting such a large delivery, especially as our house is kinda difficult to find and its located down a narrow access road. We didn't need to worry, we got a call within 24 hours arranging a delivery day, the driver was on time and reversed a 7.5 ton truck down a very narrow track and left the pallet on our driveway. The driver went out of his way as he could have just done a kerb side delivery and left us to carry 64 bags of logs the 40 meters to our house. The second order we placed two weeks later just arrived without any prior notice, but again the second driver went out of his way to wheel the pallet on a pump truck the 40 meters from the main road to our driveway. So in both cases the drivers were absolutely fantastic. So the whole home delivery experience went from being a bit nervous to being very impressed. Awesome job Home Bargains!

Good service and dealt with a lovely lady names Elaine