Home Bargains
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Awful customer service experience today…
Had an awful customer experience at the Northampton, St Peter’s retail park store today. Was shopping with my boyfriend, we put our stuff up on the till to be scanned. The lady serving us didn’t even acknowledge us or look up. Not even a ‘hello’. Was talking to her colleague who was stood by her the whole time, just looking at her and it wasn’t even a work related conversation. Was so engrossed in her conversation that she didn’t ask if we needed a bag so we asked if we could have one half way through her scanning, which she then just responded with ‘yeah’ and gave to us. Think that was the only time she looked up at us throughout the whole interaction…then was just told ‘£20’ in which we payed and then she just handed us our receipt without a single ‘goodbye’ or anything. We felt absolutely invisible. Clearly too bothered about having gossip with colleagues rather than serving. Seemed she wanted us payed and out as soon as possible so she could carry on talking as we couldn’t even keep up with putting things in our bag with how quick she was trying to get through scanning our things. Has really put us off going there again :/