Happy Gaming World Reviews

I ordered a AV cable of PS3 from hg world and already paid the whole amount almost a week ago but till now my order is not dispatched yet and also I have no information about order and the person on WhatsApp to my concern messages regarding my products. I really say that customer service of hg world is really poor.😭👍

I bought R46S console and the R2 switch wasn't working. They picked it up for repair but sent another broken console instead. On this new console, it didn't hold charge, it took 12-14 hours to charge and 30mins to die, nothing like the original one I had before. Also, wifi wasn't working. They never pick your phone or reply to whatsapp at all. It took me weeks of calling to get a hold of them for the first time but I just couldn't the second time. This is their motto: "Send broken products to customer and then ghost them" It took so long for them to replace the console that another console I ordered from China arrived before their replacement. I made a youtube video so that others can stay away a few people have. I lost my money to make sure you don't yours. My suggestion: Visit the official store of the console you're buying or even thier online store or even reputed sellers on amazon and flipkart BUT IN NO CASE BUY FROM THESE DAY LIGHT SCAMMERS. Even order it via Alibaba, that's a lot safe than these people. Complete details if you google, "Before you buy from hgworld ni6hant"

Amazing price and service ♥️

The single biggest reason for frustration for an online customer of Happy Gaming World (HGW) will be their horrible after-sales support. This is not to completely discredit HGW by saying that they do not care. At the very least, their support personnel is polite. However, resolutions to issues come after inordinate delays, EVERY SINGLE TIME! I have had multiple instances of delay in my case. In the first instance (faulty PS4 controller), I was told that it was due to a staff member being on medical leave. The whole episode took a little more than a month to be resolved. But yes, it was resolved. And they also shipped a second controller as compensation. However, during the period, nobody reached out to me or even answered my calls. In the second instance, the refund for shipping back a hard drive (which was supposed to contain all the games that I had requested as part of my actual order, but wasn't sent) was issued after 20 days of multiple messages and calls. In the third instance, when I sent back the hard drive to get back my security deposit of 1500/-, it took them a month from receiving the hard drive to process my refund. (And this only happened after writing a nasty review on Trustpilot) In the fourth instance, when my PS4's internal 1 TB hard drive got corrupted, they replaced it with a 500 GB internal and a 500 GB external hard drive without informing me. The rationale for this move, according to them, was that 1 TB ones are more prone to failure. Notwithstanding the nonsensical rationale, this episode has shown me how broken their support system is. To top it off, I still haven't received the refund for the shipping charges for the pick up from my location as part of the warranty. Whenever I get through to them on this issue, they keep telling me that it will be credited by 8 PM EOD. I am still waiting for 8 PM. (Edit: 24 days after the first request and a few days after posting this review, I have received the refund) Should you buy from HGW? -------------------------------- If you live close to their physical store, then perhaps yes. In-person visits may speed up the resolution process. However, if, like me, you live away and only have access to their online store and support, DO NOT purchase anything from them. Anybody who has anything worthwhile to do in their life SHOULD NOT be spending so much time on fixing things that shouldn't have been broken in the first place or running around for refunds. What's the easiest way to get a response from HGW? ------------------------------------------------------------ In my experience with HGW, sharing your legitimate concerns at Trustpilot, along with a bad rating, is the only foolproof way of making their customer support team do something. Otherwise, I do not think the team has enough manpower or a proper system in place to handle the volume of queries they receive.

क्योंकि उसके साथ मुझे चार्ज ही नहीं मिला मैं PS3 का कंट्रोलर लिया मुझे उसका चार्ज के पैसे हम नहीं मुझे अब डबल टेबल पैसे लगेंगे

Two purchases. Total disappointment. Zero or half stars is what I want to give it. But there's no option for that. My previous review has been taken down by them as I cannot see it when I try to access it online. That shows how transparent and accountable they are. Offline they might be good, but I do not have a personal experience, so friends, purchase at your own peril. But I can tell you with certainty, their online service is incompetent at all levels except at their payment gateway and their website design which gives a so-called professional look to unsuspecting victims. Purchase number 1: I bought an OLED switch from them. But what they advertised online is not what they provided. after purchase when I tried to contact them, they did not reply immediately. They took their own sweet time to reply and even in that, those replies have not been adequate or helpful to me in anyway. But since they replied they seem to call that inadequate response a service. And to top that they call their delayed service unintentional due to lack of personnel. If unintentional, why do they publicize false advertising in their timelines on service and response? A pathetic service is what they provide, and they know it. For the OLED switch, they said they would schedule a pickup through one of their representative Mr. Rupnarayanan. That also has not yet happened. It has been nearly a year. I do not think that pickup is going to happen. They lie a lot. After payment. Their true colors come out. They are like an Angel of light. The second purchase was a psn india card. They advertised instant WhatsApp delivery if purchased during working hours. Knowing their nature from my previous encounter, immediately after purchase I sent their sales Representative Mr. Rishi Agarwal a msg telling him to keep his company's promise of instant delivery or at the very least delivery within a few hours or that day. There were no replies. But after the working hours were over, an automated reply came from this person to contact during working hours. This is what they are. I tried contacting via phone thereafter. But there was no reply whatsoever. Not on WhatsApp calls or messages, nor on SMS and nor on regular calls through cellular network. They maintained radio silence for the day. Do not buy online from this group. They are incompetent and will make your life miserable instead of happy. It's an irony that their website is called happy gaming world and they claim that providing gaming through their platform is their passion. If this is how they treat their passion I shudder to think how they treat other things on a personnel level. It's not their passion. It's just that they advertise that Gaming is their passion so that really passionate people can fall in their trap and then make a purchase they will regret. happy gaming world does not make Gaming a happy experience for you, instead it makes Gaming miserable for those who purchase from them. This is my online experience. I do not know about offline service. Edit- After posting publicly about the above issues attempts were made to right the wrongs.. I am happy with that..but a public outcry shouldn't be necessary for proper customer service..

I ordered a product. Paid advance It's almost 1 month I have not recieved product .. they recieve calls or replies text messages

Hi Son like Games nice

hello i ordered ps4 1tb with 25games on June 29th order no #147983 I am still waiting for it not delivered yet giving 3 star only for they at least they respond to my messages. Their website also showing offline hoping to get best product and guys please don't mess it up and improve your service you will be on top cheers

I get best controller an best price i really appreciate hg world i am planning to make an video about it to tell others about this best controller

My friend order a game console from them it stopped working in few days and then my friend tried to call them and get the replacement, they did not respond for month and later they did replace the console. Funny part that new console did even start on connect with tv and now again the same issue no sure what kind of service they provide, they say they are not fraud, after reading so many comments and so many failed promises it look like they are

First of all, if you’re planning to buy a new console, I highly recommend visiting a store and purchasing it in person. Initially, I ordered a PS4 Slim (jailbroken, 2TB with 30 games), but after 3 weeks, the seller informed me it would take even longer. So, I decided to cancel or switch to a PS5 instead. They then offered me a brand-new PS5 Slim with the seal intact and a 1-year Indian warranty. However, when I received the package, it turned out to be the Fortnite Edition — something I never ordered. Worse, the seal had been tampered with, and it was obvious they had removed the Fortnite redeem code before shipping. Thankfully, I recorded a video while unboxing for proof. I’m still in the process of figuring out what exactly happened and whether this was an honest mistake or something else.”

मैंने 17 जून को Happy Gaming World से PS4 Slim 1TB का ऑर्डर Bajaj Finance के ज़रिए किया था (Order No: 147272)। 22 जून को ऑर्डर कन्फर्म हुआ, लेकिन आज 11 जुलाई तक भी न तो शिपिंग हुई है, और न ही कोई proper tracking details दी गई है। मैंने WhatsApp पर बार-बार मैसेज और कॉल किए, लेकिन बस generic replies मिलते हैं — जैसे "15 से 18 जुलाई के बीच भेज देंगे"। इतनी देर होने के बाद भी ना response proper है, ना urgency दिख रही है। Call Pick Hota Hai 💬 **मेरी आपसे एक खास विनती है:** **Console और Controller पूरी तरह working condition में होने चाहिए**। अगर faulty product आया तो मुझे return करना पड़ेगा, और इससे फिर से काफी delay होगा — जो मैं और afford नहीं कर सकता। मैंने पूरी उम्मीद और भरोसे से ये ऑर्डर दिया था, लेकिन अब experience काफी निराशाजनक रहा है। मैं सभी से यही कहूंगा कि जब तक 100% भरोसा ना हो, ऐसे platforms से pre-payment या finance के जरिए गेमिंग कंसोल लेना avoid करें। अगर मेरी shipment जल्द होती है और product ठीक हालत में आता है, तो मैं इस review को अपडेट करूंगा। – एक परेशान Gamer 😔🎮

I have order ps4 mortal kombat 11 ultimate but I have received normal mortal kombat i have paid for the mortal ultimate so you are requested to refund my excess money

I have placed 3 orders with Happy Gaming World over the past year, and unfortunately, I've been dissatisfied with 2 of them. My latest order, received just last week, included an item that is not functioning properly. Despite my continuous efforts over the past five days to contact their support via WhatsApp and phone calls, I have not received any acknowledgment or assistance. Their after-sales support has been notably poor, leaving me with unresolved issues and significant frustration. Overall, my experience with Happy Gaming World has been extremely disappointing.