Happy Gaming World
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Chasing customer care will be your 2nd job
The single biggest reason for frustration for an online customer of Happy Gaming World (HGW) will be their horrible after-sales support. This is not to completely discredit HGW by saying that they do not care. At the very least, their support personnel is polite. However, resolutions to issues come after inordinate delays, EVERY SINGLE TIME! I have had multiple instances of delay in my case. In the first instance (faulty PS4 controller), I was told that it was due to a staff member being on medical leave. The whole episode took a little more than a month to be resolved. But yes, it was resolved. And they also shipped a second controller as compensation. However, during the period, nobody reached out to me or even answered my calls. In the second instance, the refund for shipping back a hard drive (which was supposed to contain all the games that I had requested as part of my actual order, but wasn't sent) was issued after 20 days of multiple messages and calls. In the third instance, when I sent back the hard drive to get back my security deposit of 1500/-, it took them a month from receiving the hard drive to process my refund. (And this only happened after writing a nasty review on Trustpilot) In the fourth instance, when my PS4's internal 1 TB hard drive got corrupted, they replaced it with a 500 GB internal and a 500 GB external hard drive without informing me. The rationale for this move, according to them, was that 1 TB ones are more prone to failure. Notwithstanding the nonsensical rationale, this episode has shown me how broken their support system is. To top it off, I still haven't received the refund for the shipping charges for the pick up from my location as part of the warranty. Whenever I get through to them on this issue, they keep telling me that it will be credited by 8 PM EOD. I am still waiting for 8 PM. (Edit: 24 days after the first request and a few days after posting this review, I have received the refund) Should you buy from HGW? -------------------------------- If you live close to their physical store, then perhaps yes. In-person visits may speed up the resolution process. However, if, like me, you live away and only have access to their online store and support, DO NOT purchase anything from them. Anybody who has anything worthwhile to do in their life SHOULD NOT be spending so much time on fixing things that shouldn't have been broken in the first place or running around for refunds. What's the easiest way to get a response from HGW? ------------------------------------------------------------ In my experience with HGW, sharing your legitimate concerns at Trustpilot, along with a bad rating, is the only foolproof way of making their customer support team do something. Otherwise, I do not think the team has enough manpower or a proper system in place to handle the volume of queries they receive.
