Sai

Jul 1, 2025

Don't trust their service and policies.

Long story short, Don't trust their customer service and their check & buy policy. They won't let you check & buy, and they won't reply to your messages or answer your calls. I was incredibly frustrated with their service. My Experience: I have ordered a ps4 slim version with additional one year warranty from them with custom loaded games on 24th May and paid the initial deposit, but my order has been dragged through till 25th June. Other than the initial confirmation call which was answered perfunctorily after some 10 or so messages and missed calls, they never answered me ever again till 10th june on which I got an automated message saying sorry for the delay and my device is being prepared and I would receive it soon. I have called them and messaged them yet again to get the status and remind them regarding my custom games selection, but no response again. I even requested at least to send me a working snapshot of the device which again went ignored. All of this has been bugging me the whole time, but I still trusted their check & buy policy, which was the reason I have ever ordered from them. I got the call from xpressbees their delivery partner on 24th June and I promptly reminded them that I would check the contents of the package. They denied the request and said that the order was not a open package order and they won't allow me to check the package. I requested the delivery service to wait for a while and once again called and messaged hgworld service multiple times only to be ignored. At this point I was completely fed up. I spoke with the regional mangager of the delivery service and postponed the delivery by one more day to try my luck finally to see if I can get some kind of response from hgworld. But nope, they never responded. Mean while the next day the delivery service people called me multiple times during which I requested the same and they denied it even after I offered them to pay for the open package service. They finally just asked me to come and pick the order if I needed it and at this point I finally let it go and refused to pick it up. They lost my trust completely and I am not taking a risk to buy from someone with such pathetic service. I am sharing this here as the whole experience has been incredibly frustrating and emotionally exhausting and I hope no one else goes through the same.