Happy Gaming World
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Two regretful purchases from Happy gaming world
Two purchases. Total disappointment. Zero or half stars is what I want to give it. But there's no option for that. My previous review has been taken down by them as I cannot see it when I try to access it online. That shows how transparent and accountable they are. Offline they might be good, but I do not have a personal experience, so friends, purchase at your own peril. But I can tell you with certainty, their online service is incompetent at all levels except at their payment gateway and their website design which gives a so-called professional look to unsuspecting victims. Purchase number 1: I bought an OLED switch from them. But what they advertised online is not what they provided. after purchase when I tried to contact them, they did not reply immediately. They took their own sweet time to reply and even in that, those replies have not been adequate or helpful to me in anyway. But since they replied they seem to call that inadequate response a service. And to top that they call their delayed service unintentional due to lack of personnel. If unintentional, why do they publicize false advertising in their timelines on service and response? A pathetic service is what they provide, and they know it. For the OLED switch, they said they would schedule a pickup through one of their representative Mr. Rupnarayanan. That also has not yet happened. It has been nearly a year. I do not think that pickup is going to happen. They lie a lot. After payment. Their true colors come out. They are like an Angel of light. The second purchase was a psn india card. They advertised instant WhatsApp delivery if purchased during working hours. Knowing their nature from my previous encounter, immediately after purchase I sent their sales Representative Mr. Rishi Agarwal a msg telling him to keep his company's promise of instant delivery or at the very least delivery within a few hours or that day. There were no replies. But after the working hours were over, an automated reply came from this person to contact during working hours. This is what they are. I tried contacting via phone thereafter. But there was no reply whatsoever. Not on WhatsApp calls or messages, nor on SMS and nor on regular calls through cellular network. They maintained radio silence for the day. Do not buy online from this group. They are incompetent and will make your life miserable instead of happy. It's an irony that their website is called happy gaming world and they claim that providing gaming through their platform is their passion. If this is how they treat their passion I shudder to think how they treat other things on a personnel level. It's not their passion. It's just that they advertise that Gaming is their passion so that really passionate people can fall in their trap and then make a purchase they will regret. happy gaming world does not make Gaming a happy experience for you, instead it makes Gaming miserable for those who purchase from them. This is my online experience. I do not know about offline service. Edit- After posting publicly about the above issues attempts were made to right the wrongs.. I am happy with that..but a public outcry shouldn't be necessary for proper customer service..