Great Jones Property Management Reviews

I really wish I would’ve listened to the reviews saying not to rent from Great Jones. My move in date was over a week ago, and I have not been able to spend one night in my apartment. Before I even got there, my a/c was leaking. I had to learn from my downstairs neighbor because no one informed me. They are making no effort to fix it. They send technicians out that have no idea what they are doing. They keep waiting for a company that didn’t show up the first time they were scheduled because they are a “preferred vendor.” When I asked one employee what the estimated time would be when someone would show up, he yelled at me, told me we were going in circles, and hung up in my face. I’ve never experienced this before. I’ve been very patient. I didn’t even ask for any compensation on my rent. I just wanted my air fixed. This experience has let me know that this will be my last time renting from someone EVER!

Great Jones is anything but great. I contacted them through their maintenance app Latchel 10 days ago about a slow flushing toilet and water seeping up through the floor. Because of the slow response, the slow flushing toilet now won't flush at all. It took me asking for the plumber's number directly and calling them myself to get any sort of response. And even then, the plumber did not show up for the appointment we set up. I have one toilet on the premises. my roommates and myself have had to wait until we get to work or drive to a store to use the bathroom. It's been miserable.

Can never get ahold of anyone when needed. Terrible communication with residents. We've had serval issues and they take weeks to months to get fixed. we've been over charged several times. There is no way to see the dates of the utilities we are being charged for. often times we have several different charges for the same utility in 1 month, and other months dont get charged at all. very disorganized, unhelpful, and unreliable.

they dont do squat for the fee they collect. you have to manage the management of the prop. w/ them. your tenants needs will never be surfaced to you. I for one lost 2 b/c they dont report what the tenant is asking to be done. bad business practices, blackeye on the ind. and a rip off. Small claims here we come.

Maintenance request was filled super quick! He was very nice & he knows about homes as well! Thanks a lot!!

Very good company to do businesses with

Please Do Not Rent with Great Jones Property Management. They did not return my security deposit($1850) and charged me $800+ for Electric charge that was already pain for the Past months. The carpet was also professionally cleaned and they charged me double for another cleaning. I am ready to Connect and Discuss the Details with Any Tenants or Property management on this. I am working to get a legal path for the Dispute.

SCAM! NOT A REAL MANAGEMENT COMPANY! TOOK MY DEPOSIT AND RAN.

Great Jones has been the worst management of property. They are hard to reach and doesn’t like to return calls. They require tenants to do routine maintenance but owners can refuse to do routine maintenance to ensure all essential items are property maintained. In less than 11 months, the AC went out twice. It took them 27 days to fix it. They will claim is SC doesn’t consider AC as essential which was incorrect and should have fixed within 14 days. They keep threaten to withhold security deposit and sounds like they will make up stuff to not refund the deposit. You can’t talk to the owners and only deal with the manager. It is a scam and horrible management company. There is no accountability and able to speak to higher person. You are stuck.

I can’t thank Great Jones enough for getting my family into the perfect home. We spent months searching for a house with no luck. Great Jones (specifically Randy) really took the time to listen to our situation and help us find a home. They always answered emails and questions. The move in process has been stress-free and easy. They give you all of the information you need and are there for any questions. I’m so grateful for them! We’re very excited to get settled into our new home.

Still haven’t got a callback for us to sign our lease before August.

I’m a very low maintenance renter. The worst part of Great Jones is that you can’t talk to anyone. Even Maintanance issues must be online and you don’t get immediate answers or responses, especially if it has to do with your most important function in an apartment which is air conditioning. I am all about technology but customer service is what drives a business.

Hey! I was able to seamlessly renew my lease. I would like for you contact the owner and relay my interest in purchasing the home. Thank you

Our property manager is excellent! We've had issues with getting some repairs done timely but our property manager has consistently assisted us with getting what we need done. She's wonderful!

The only major complaint I have is trying to speak to a human is impossible. Emails are great, but there are several times that different people jumped on a thread and it was frustrating to have to explain something again. Maintenance has gotten better, though the is still a lag in communication. Otherwise, they have been quite helpful and I would use then again.

They always respond quick to my emails and the maintenance comes rapidly every time.

Is it possible to give an organization zero stars?? Where to begin: the fact that I NEVER EVER heard from an actual employee of this company to try and rent from them? The fact that they nickel and dime you just to VIEW a property?? (Charging a fee to even do unescorted walk-throughs.) Or maybe the smell of DEATH (literally!!) and wave of buzzing flies coming from behind the door of one of their apartments? I know the market is tough for families right now, but please save yourself the time and insult by searching for a company that values your business. If they can't be bothered to treat people with decency while you are trying to hand them money, imagine what their tenants must go through.

My niece applied for a rental property in May. She was approved for a property. However, it is now late June and still no move in date or deposit. They never call you on the phone only email. And answer this. If a person say that they are self employed and the sole proprietor of a business what other way do you prove your income other then a account statement? These people said prove you pay yourself.

THEY DO NOT EVEN DESERVE 1 STAR. I have been without A.C and POWER for days and they refuse to send someone to fix it. I have been hung up on multiple times for no reason. Before the A.C/power problem it took them THREE months to fix a problem with plumbing that was in the home before I even moved in. I feel like I'm being taken advantage of by renting through them.

Great Jones company is the WORST company Iv ever seen in my life, they don’t do repairs, the AC in my house has not been working now for the past 4 months, it’s like we are living in the village, the house is terribly hot,they don’t do repairs and they won’t communicate with you to explain the situation of things. They are not worth dealing with. Pls don’t rent house from them the house is only flashy outside but needs a lot of repairs inside that should have been fixed before we moved in