Great Jones Property Management Reviews

This is horrible company to rent from. They never come and fix things. When I first moved into one of there properties I was having to stay in unlivable condition for 2 months, such as no hot water or heat in February. They only compensated me $50 on rent. The property’s yard was half clean and when I spoke with the landscapers who they had do the yard that stated this is all they asked for. What I mean by half clean is that I had a fallen tree in my yard that had covered up and over grew with vines and attracted snakes. I had in multiple work orders that were never completed. My ceiling was literally falling apart for 3 months and no one came to fix it. A contractor that came to fixture stated that the wiring was rigged and could possibly start a fire if not fixed properly. I have been sick during Covid and unavailable to pay rent so I was going to move the company told me they would give $700 of my almost $2000 deposit back if I moved in two week and cleaned everything out instead of a 30 day eviction. I moved in the two weeks with the expectation of check to help me and my daughter gets new more affordable place. They are now refusing to pay me because I forgot a broom and moving box. This is a horrible company to rent from and I DON’T recommend them at all. I have visited most of their properties in my area and they are all over priced with only minor cosmetic fixes.

Still another maintenance issue that was ignored.. and then I was told it was my issue to fix, before anyone ever stepped into the house

As always excellent service did my request yesterday they were here today awesome keep up the good work

I’ve lived here 2 yrs and haved enjoyed my home! Great neighbors, maintenance and quick and efficient service from management! Thank you Great Jones!

Very convenient

Horrible to get a a reply/quick service from them. Completely ignored me.

The worst management company ever! My elderly mother was charged about $200 to repair a mailbox that a drunk crashed into. She was charged for a service that never took place. The pipe in the laundry was leaking. The washer hose is attached to this. When the plumber came there was no leak any longer. HE PREFORMED NO WORK AT ALL. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. He charged this company $90! And of course this company charged my mother! I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. THE MAN DID NO WORK! But no one wants to do anything about. It is ridiculous that this company would allow such a scam to an elderly person. SHAME ON THIS COMPANY THAT IS ONLY LOOKING OUT FOR THEMSELVES.

Solid fix Would use y'all again in the future

There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. We were told by Great Jones that they would not fix it and we have to wait for the owners approval. I called every day (we live in Florida. the temp was near 90 in the home). I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. They said "unfortunately, we still have to wait for the owners approval." So... after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. Turns out that the owner was NEVER contacted by Great Jones. He didn't know the AC wasn't working. After he found out about it, it was fixed the very next day. We went around Great Jones. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working.

I have had nothing but a great experience with Great Jones thus far. Every time I have a service request, I get prompt service and the ticketing system to submit requests is quite easy for tenants through their new system Latchel.

Great Jones is a great rental company. Anytime we have maintenance issues, the response is quick. They come out and get the issue rectified effectively and efficiently. We love our new home and will be staying for a while. Thank you GJ! ☺

The quality of the home that the Great Jones has put us in is amazing. We have had no issues. Amazing service once you are in the home. Anytime I have had question, they have replied within a workday.

Great job fast and efficient!!! Thanks!!!

Long review but worth the read… One star is far above what this company should be rated. They say they are a “property management company that works to make each property profitable and worry-free” this could not be farther from the truth. From day one we had problems. They have NO communication with their tenants and you will spend more time on hold , hung up on , or being past around to any and every phone extension and still not have answers or a solution to the problem your having. Sewage running out into the yard and backing up into the house , roof leaks, day to weeks without hot water , mold , bugs , no HVAC in the entire upstairs , rude maintenance employees (oh heads up if they do find additional problems when they finally show up to assist with a maintenance need THEY CANNOT TELL YOU ABOUT THE PROBLEM to include mold and other health hazards) the HVAC was simply a hole in the floor with nothing connected to it. The HVAC pipes that were connected only attached to part of the house and were also left un-insulated which lead to mold and moisture destroying the home and everything in it, including our health. If you complain you will be ignored. And when you finally have the opportunity to move out and be done with this money hungry company they will charge you astronomical amounts for thing beyond your control. We were charged for STICKS BEING IN THE YARD , dust after move out (from their poor excuse for HVAC) plus you’ll be leaving with the added bonus of enough medical debt to weight you down for the rest of your life. If you intend to, or are currently dealing with GJ do yourself a favor and GET AN ATTORNEY you’ll be needing one. Document EVERYTHING, they will deny it all, have your proof! This whole company needs to be shut down. Also public index will provide you with all the information you need when deciding if this is the best company for you to give your money , and families well-being to. It’s public knowledge do yourself a favor and do your research I wish we had!

Words cannot describe how much of a scumbag rental agency Great Jones is. I don’t even know where to start. I could write a book on all my bad experiences with them. Let’s go ahead and start with the mold problem. Numerous occasions over the course of over a year I’ve sent 8-10 emails I’ve called at least five times and they refuse to do anything to fix the problem. I’ve had hundreds of dollars worth of items destroyed due to mold and I brought this to the attention to the property management and they do not care about anything other than getting their check every month. Most recently I had a tree that was rotted and need to be taken out and cut down because it was going to fall on the power lines. I’ve let them know about two months in advance this was a problem and a fire hazard and they still did not do anything about it. After 3 weeks the tree finally fell with the powerlines going down with it causing two fires in my yard and my power out for ten hours. It got to the point where to get anything done I had a hold my rent. And good luck giving them a phone call because I’ve never once over two years had them answer the phone. Last but not lease my driveway caused $2000 worth of damage to my car because they would not fix it even though I just needed a wheel barrow of dirt and they pretty much said I just had to deal with it. Now I’m having to take them to small claims court. This all could have been avoided if they just did there f*cling job. Renters beware and stay away from ANY Great Jones property’s especially columbia.

No way to contact property manager. Put in maintenance requests, just to have them cancelled. Waited a year for someone to look at the stove that was unsafe/unusable. When something major required repair, get an email about non-renewal of lease, had to literally ask them to adjust final rent payment to a pro-rated rent, cause they would have just taken the whole month despite being told i needed to evacuate premesis by the 27th. Ive always paid my rent on time if not early, and in return, I had to fight to get any kind of response for maintenance... wow. Worst "company" ever.

Pretty flawless. Only frustrating part was the initial emails went to my spam which was not a Great Jone problem. But what I did find frustrating was not to be able to speak with someone directly it was all handled via email and text. Pasquale was very helpful

Quick response

The company works quickly and stayed in contact with me. They helped through every step of the process.

I have still not received my lease renewal, which i understand Great Jones has been trying to contact the owner without success but not having this makes me uneasy as I would like the correct names on my lease and to know my new lease terms. Other than that, Great Jones has been a great property manager and really strives to answer maintenance request promptly.