Great Jones Property Management Reviews

I’m truly disappointed. The first rental I wanted “wasn’t available” so I had to chose one that was priced higher. I moved in February 4th and I’ve had nothing but issues. I have no contact information for my property manager and they(whomever is on the other side of the emails) barely responds. On move in day I didn’t have a HVAC system installed meamikg I had no heat. It was 48 degrees in my rental. The flood lights don’t work and it’s extremely dark when I come home from work. There was a dog in the yard and I almost didn’t see it because it was so dark. The dryer plug isn’t even a dryer plug it’s a kitchen plug so now I can’t use my washer and dryer until they fix it. (AND THEY TAKE FOREVER) Also I have plugs in the kitchen that I can’t use because the cords won’t go into them. I’ve been here two weeks and there is already a slow drain in the tub. I understand the house is rented “as is” but that refers to the chipped paint and dirty floors that’s in here. It shouldn’t apply to major/minor electrical and appliances that need to be fixed. They took my money and let me move into a house that was not move in ready. This is upsetting.

First & Foremost Michael is AMAZING!!!! The entire process has been pain-less and professional! From the self tour due to covid to the follow ups from Michael on the property! The entire experience was amazing!!!! Being able to openly communicate with Michael and the prompt response he provided... I would definitely recommend you all to friends & family. Thank you all for the professionalism and my NEW HOME!!! Michael you are amazing & from the bottom of my heart I am truly grateful for you & your work ethics!

Michael was great with the move in process and since moving in they’ve been great and easy to work with.

Absolutely by far never have i experienced anything like this in my 20 years of living on my own... I have been living at my address for over 7 years. Great Jones comes along and tells me I have 30 days to vacate for renovations (illegal) I have not been offered any help or a place to stay.. they told me to reapply I did they denied me in the meantime a humongous tree fell thru my roof Thursday and we are at next Thursday and still nothing... besides them adding more issues to push me out... there are 4 humongous holes in my house which has called water damage thru out my whole entire home... Great Jones doesn't care and you can barely ever reach someone... never would recommend this company to anyone..

Great Jones is an awesome company. From the time we summited our application they have been great with communication and answering any and all our concerns and questions. We are excited to start our journey in our new home! Thank y’all so much again for your help.

Michael was wonderful to work with. He followed up with me through the entire process. He made sure that all of my concerns were addressed and that I felt comfortable moving forward. I would highly recommend this company to anyone!!

Michael Weiss did an outstanding job helping with the property I was interested in. He was very prompt and courteous. He went above and beyond to make sure all of my questions were answered and was very thorough at explaining the whole process. I couldn't have asked for better service. I was very impressed and highly recommend! If I could give more stars I would.

Absolute waste of time and energy. I self-toured a house using the Rently app and loved it. I had some questions and wanted to apply, so I contacted the call center--yes, some call center where I could barely understand the speaker--and the agent was rude and not knowledgeable, obviously was not local, and just gave me the same canned response about how I should expect a reply in 24-48 hours. I did not receive the promised reply. I sent no less than 3 emails and never connected with a real person, although I kept getting the same automated form letter response in reply. More than a week later, I got a message with my name wildly misspelled stating that the property I wanted was no longer available. This company is completely scammy. Maybe it's great for slumlords who want the highest profit margin possible and no responsibility for taking care of properties, but if you're a prospective tenant, you will get screwed. Take a look at their complaints on the BBB website and you will see what I mean. It's also worth mentioning that this company is NOT BBB accredited. Avoid at all costs to save yourself time, money, and stress.

Our rental property in South Carolina (we were the renters) changed over to Great Jones from a local company in spring 2020. We repeatedly had difficulty getting questions answered regarding some of the new policies when they took over the property. There was a balance on our account from a credit with the old company, and despite clarifying by phone ahead of time and including documentation with the next month's rent, which we paid reduced by the amount of the balance, we were quickly sent an eviction warning. It took days to get this cleared, which was extremely anxiety-producing. In general, over the 8 months they managed our house, it was very difficult to reach anyone by phone; very long wait times and several times was cutoff after being on hold for >10-15 minutes. I see on some current listings they advertise 24/7 phone support - not true. When we were ready to move out, I NEVER was able to reach anyone by phone to answer questions about the process and instead had to go back-and-forth via email. A lockbox was never left at the house for our move out day as instructed. Someone from Great Jones also called the power company and cut off power to the rental house a few days before our notified move-out date. I just happened to find this when I called the power company in advance to set up our info for our new residence, otherwise we would have been without power at the rental house over a weekend. Overall, very poor communication, difficulty reaching anyone in person when needed, which gives the impression they do not want interaction with tenants. Also, a current listing on Zillow advertises you can pay rent in cash - NOT TRUE. I rarely leave online reviews, and certainly not this lengthy or negative, but we were so relieved to get out of this frustrating relationship with a remote property management company.

Everyone has been super helpful and reasonable and understanding during this whole experience. I have gotten mostly quick responses during the process. I am appreciative for all the help!

My property Manager, Alex Vercheski, is the best one I have ever had. My issue is with maintenance and vendor selection. My tenants are constantly complaining that maintenance is difficult or impossible to reach and response times are too long or they do not receive a response at all. My experience is that I have had vendors for repairs that provided service that was unsatisfactory and left the tenants with a mess and had to return to the site to complete the services and clean up. My expectations would be to have the best/highest quality vendors working for Great Jones.

How can you claim to be a Management Co and NO ONE answers a phone, complete voice mail messages. . .My new experience has been a bad one! The owner of a home that hired your services purchased appliances through your company and the deliver of the items she purchased were not what was delivered. . . BAIT AND SWITCH. I need the corrected purchased appliances delivered to the home before we need to persue legal actions.

Communication is horrible. I try to contact office about wrong 1099-NEC reported to IRS, but it is impossible to contact anyone.

I have been trying to get in contact with an actual property manager for Great Jones for weeks about a rental property in my area. It is obvious they do not care to rent out the properties that is why they sit for so long empty... this one 59 days.... All I received is several computer generated emails that someone would contact me , no one has You can call and get in touch with their call center , but they have no actual information or knowledge of the properties and I’m not even sure the call center is in the US. Probably for the best since this is the service they obviously give UPDATE : They responded almost 2 years later ! See below

Definitely a scam!!!! I asked about meeting with an agent i was told that this agency does not operate in “person to person” meets. I asked about the process of renting a home and was told to pay application fee, deposit, and first months rent.... that was fine fine me, it’s part of renters process but when I asked if I could pay in cash or money order I was told that they only accept “online” payments.... so that’s was another “red flag”. Then I asked about the agency’s office address and they stated that they couldn’t provide me with that information.... so they basically wanted me to give up my money, ($2000) and have it deposited to their agency without giving me any trace as to where exactly my money was going too! Or who I was giving it too! This is definitely a scam!

We had Randy as our agent, and he did a great job throughout the process. Any issues we encountered we could and would call, text, or email. Which is very new but efficient during this Covid time frame. He responded to any method we used promptly. And help correct any issues we may had. So thumbs up to Randy. Made this move easy.

If I could give 0 stars I would. Do not rent from this company if you can help it. They are impossible to contact. If I call, they say to email, if I email they take weeks to respond (IF they respond at all). The experience of renting from them is horrendous and they should not be allowed to stay in business.

Michael Weiss kept me informed at all times. He didn't stop updating me about newly-listed homes, just because i wasn't interested in the first 2 houses he showed me; and that's great customer service right there. The other property management i was working with, (before i was connected with Michael Weiss), won't even call me back for updates, unless i kept calling them myself. Keep up the good work Great Jones!!

It's impossible to communicate with this company. They are in charge of my property and I can't even get in touch with them. You can't make contact by phone and they don't answer emails. I think we need to find another company in which we can contact when needed. They're good at sending you emails to do work on the house and charge you but you can't make contact with them to discuss the problem.

This company has horrible communication. They’ve been charging me for utilities for a year stating that they are paying my utilities. Ive been calling and emailing and they keep saying I need to send in proof that I’m paying my own bills. I’ve done that multiple time and every time I do, all communication stops and all of a sudden nobody responds to my emails anymore. Whenever I call in they tell me its nothing they can do and they’ll send a message to the proper department. Additionally they are charging me for some con service bill that I know absolutely nothing about.