Ex-Freight Zeta Reviews

Jill is always very helpful and detailed on her work and always helps me out very much

Hi Team, I booked the shipment from your portal but when the shipment supposes to be picked up your carrier deny to work as they are saying they don't have the proper equipment to pick up this cargo. so we canceled this shipment from your portal and give it to another carrier.

Noelle was a great help and got me all the needed information I need promptly!!!!

Quick response time and thorough

Johana Baena was beyond helpful in fixing MY mistake!

Alphonso makes our experience great every single time. He goes out of his way to assist with paperwork, explain situations that we may not understand and is just generally extremely nice and helpful!!

Noelle Rocks. Always friendly and willing to help even when she's busy.

When you think of freight companies and logistics you think of communication, efficiency and timeley deliveries. My shipment of 1 pallet of goods was received on 3/2 in the same city as the final destination. The goods were to leave the warehouse by 3/9 and ExFreight was informed on 3/7 they were ready for pick-up. ExFreight did not end up picking up the goods until Monday 3/13. This resulted in an additional $120 in warehouse fees that was charged to me, even though it was their mistake. I was informed that the delivery is a 1 day delivery however after waiting days for my shipment was contacted and told it would be delivered on 3/20 which resulted in my project being delayed considerably and lost revenue . I placed multiple calls and emails to Jennifer Anderson who was supposedly my point person with ExFreight and received not 1 response or acknowledgement from her. I arranged a fork lift to receive the goods at their request and requested that the driver or someone call me prior to delivery so I could ensure a smooth receipt and inform them where the delivery needed to be dropped at. They did not call me and instead of delivering to my business address somehow delivered to my home address even though I had in my email signature, the notes and emailed at one point the final destination. Thankfully the trucking company was kind enough to reroute the shipment without to the final destination even though ExFreight told me it would be at the least an additional 48 hours before delivery could be arranged and there would be additional costs that I would be required to pay. So in a nutshell, ExFreight was late to pick-up the shipment from the warehouse resulting in additional fees, late in delivering the shipment resulting in what would have been additional fees and unresponsive to my calls and emails requesting a phone call to clear up why this was such a disaster. I would urge anyone who wants their goods in a timely manner to consider another company.

Johana Baena is quick and prompt. She is very helpful in our shipments and very accommodating. :) Satisfied customer here. Donard Samson Gandang Kalikasan Incorporated

Great customer service from Claudia - she has been very helpful!

I wish there was a rating lower than one star, because they don’t even deserve that. Absolutely, highway robbery, is what I can sum up my experience with this company, both with their US people and their reps overseas. After having overpaid for full delivery and customs clearance services (DAP), once the ship arrived at the destination, they started with bogus excuses about my documentation and asked me to amend them and add irrelevant information that had never been required previously, neither in the US and nor at the destination country (UAE). In the meantime, costing me multiple couriers and delivery delays. Once they and their reps ran out of excuses, they slapped on extravagant storage charges for the merchandise that THEY had held ransom and delayed. Calling the agent at ExFreight was a joke too! The customer service lady couldn’t even dial the extension number correctly to connect me to the person “handling” my shipment and I was disconnected. When I called back, she found it amusing and was laughing about it. Finally, my “agent” was apologetic and said he was new (because the conversations are supposed to be recorded), but made me wait to ask his manager for a remedy. Personally, I don’t even believe he asked anyone anything, but returned and while blaming everything on the company representing THEM in the destination country offered a 5% discount on those storage charges. All this, was while that other company was telling my consignee that it’s the US office instructing them to make these charges. Eventually, despite the promises and agreement that the agent in the US had made, when the next day my consignee returned to collect the goods, was told that the charges have increased by another 25%, let alone a 5% discount! This nightmare has yet to finish…my shipment has not yet been delivered!

Noelle Setticase is always very helpful and willing to go the extra mile to help answer a question or resolve an issue. If i am not sure which dept to contact, I know I can reach out to Noelle and she will quickly get my quesiton in front of the right people. She has been my go to for a while and always comes through.

Daniel was able to find me the information I needed quickly

We love working with Exfreight. Especially Noelle is helping us a lot with our needs. Thank you!

I have been working with Denise on a shipment to Canada. Due to delays on the Canadian side of customs, the shipment is running about 5 day's behind target delivery. Denise has been EXCELLENT at keeping me updated and collecting necessary documents needed.

excellent customer service

Noelle Setticase was very professional on the phone. Helped with a Tforce problem and BOL issue

Darius is always prompt in response and very help. Great service!

The team that works for this company a special thanks to Ankit who is handling my account, Ankit is very professional and his communication skills thru out the process is exaptational

Great team with superior service & exceptional rates.