Ex-Freight Zeta
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I wish there was a rating lower than…
I wish there was a rating lower than one star, because they don’t even deserve that. Absolutely, highway robbery, is what I can sum up my experience with this company, both with their US people and their reps overseas. After having overpaid for full delivery and customs clearance services (DAP), once the ship arrived at the destination, they started with bogus excuses about my documentation and asked me to amend them and add irrelevant information that had never been required previously, neither in the US and nor at the destination country (UAE). In the meantime, costing me multiple couriers and delivery delays. Once they and their reps ran out of excuses, they slapped on extravagant storage charges for the merchandise that THEY had held ransom and delayed. Calling the agent at ExFreight was a joke too! The customer service lady couldn’t even dial the extension number correctly to connect me to the person “handling” my shipment and I was disconnected. When I called back, she found it amusing and was laughing about it. Finally, my “agent” was apologetic and said he was new (because the conversations are supposed to be recorded), but made me wait to ask his manager for a remedy. Personally, I don’t even believe he asked anyone anything, but returned and while blaming everything on the company representing THEM in the destination country offered a 5% discount on those storage charges. All this, was while that other company was telling my consignee that it’s the US office instructing them to make these charges. Eventually, despite the promises and agreement that the agent in the US had made, when the next day my consignee returned to collect the goods, was told that the charges have increased by another 25%, let alone a 5% discount! This nightmare has yet to finish…my shipment has not yet been delivered!