Over a year ago
They provided me with a quick response, and answered my questions one by one, with great details. Awesome!
Over a year ago
I'm absolutely furious and disappointed. I shipped ONE package with Exfreight, and it’s already over TWO WEEKS late! Now I’ve been told it might arrive in another TWO WEEKS AT BEST – that’s over ONE M... See more
Over a year ago
Natalia Navas Lopez has provided excellent service to me over a handful of shipments. She cares about the state of my shipments and is concerned on finding a resolution that is pleasing to all parties... See more
Natalia has been super helpful in getting a difficult but important shipment moving smoothly. She keeps me fully informed and responds quickly
They never answer the phones, they change their rates without prior notice, they leave issues unsolved for months without answer, and they don't take responsibility for any of their mistakes.
Not sure what happened here, the truck never showed up, went to the wrong address and I would have never known it had it not been for one of the local print shop workers calling me to say there was a truck there asking for me. I called three times throughout the day to make sure the driver was en route but never got a return call and then my customer service rep left for the day without providing a solution. My freight is still sitting in the loading dock and we missed our receiving deadline because of this. Huge disappointment and waste of our time!!
Continuous support and guidance throughout the delivery. Much appreciated!!
Fantastic customer service and support from Carmen.
Julio is awesome. Julio consistently provides excellent follow up on my inquiries.
I spoke with Sales Rep Corp C Juan Ropero and he was very helpful as this was my first time booking an international shipment. He patiently walked me through the process and answered my numerous questions. I previously had tried booking the shipment myself through your website and turns out I was doing it correctly, but just not familiar with the process. Juan also made sure that we had insurance on the shipment as for some reason it would not let me add insurance. With Juan's help I am sure the next time we have an international shipment I will be able to book the shipment myself.
Mya was absolutely incredible. I 100% know for a fact that this freight for my customer was delivered on Saturday only because of her diligent effort. It's one thing to do your job well but when it's done with such passion, heart, respect, and genuine sincerity, it makes the customer feel something special that goes way beyond business. Mya is a special young lady. Many people got to see that this past week. Ex Freight is beyond blessed to have this remarkably talented and high character individual!
Alejandra and Alphonso made out first air export shipment booked go extremely smooth, wonderful service!
Noelle is absolutely amazing! She's always so helpful and personable. Even when something goes wrong she is there to help and get everything back on track as soon as possible. She is seriously a lifesaver. Thank you Noelle!
We always remind AP team to send remittance advice but they never do. We always have to send an email and ask for it.
Every time i have a situation going on, Julio is the main man who takes the time to provide support and is professional as he does it. I appreciate the support he brings to every situation, and he is a big asset to the team.
Missed 2 different scheduled pickups, then wanted additional fee to pick up a week late. Poor and confusing communication from corporate office.
The Operations Team Lead provided great assistance on complex export shipment matters. He was very responsive to every request and provided excellent advice and expertise.
Julio of Customer service has helped me a lot with my hazmat shipment. He patiently assisted me in creating the bOL
Anthony Sawan wasnt even from the trucking freight department (my shipment is LTL) yet had no hesitation to assist me today.
Natalia Navas has been amazing to work with. She is always quick to respond and has been incredibly helpful. Thank you for the support.
Spoke to Julio, was able to assist me quickly & efficiently! Super grateful with him! was able to resolve my issue in minutes! Great Job!
Julio not replying
I would like to commend Anthony Sawan. He is very accommodating and prompt to respond to our inquiries. He's doing a good job! Donard Samson
Based on analysis of 42 reviews rated 1-2 stars for Ex-Freight Zeta
“I paid over €1,500 for this shipping service”
“Customer service”
“I'm absolutely furious and disappointed”
“I pre-paid for door-to-door delivery, but they charged extra for residential area and tail lift ++”
“I'm absolutely furious and disappointed”
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Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
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Reviewers consistently report positive experiences with Ex-Freight Zeta. Customers often highlight service, noelle, customer, always. A minority mention drawbacks around shipment, company, service, delivery. Overall sentiment is strongly positive with an average rating of 3.9 stars across 161 reviews.
