Ex-Freight Zeta Reviews

ankit stayed with me during the entire claim process until the check was issued! Excellent service

Alphonso Waddell always provides us prompt responses to our questions on our International shipments. His friendly customer service is very much appreciated. Please let him know what a great asset he is to your company.

Anthony is new as per what he told me on the phone once and he is really good adn replying promptly - he's a keeper!!

The team was very helpful and answered all of my questions. We will definitely be using this service again in the future for our international shipping needs!

Cailynn helped my company resolve a billing dispute. She was very professional and went the extra mile to help find a resolution. Because of Cailynn superior customer service we would highly recommend Ex Freight for all of our customers.

Cailynn Kelley is an awesome person to work with. She is very knowledgeable and helpful. She stays on top of her accounts and is always willing to work with us on getting things we need to catch up the account.

Johana has been very helpful and has been prompt in her responses since the start of our transaction.

Caitlynn Kelley is lovely to work with. We have been struggling with a billing issue for quite some time. She picked up the phone and called me instead of trying to resolve it by email. She also followed up with an email after the situation was fixed to ensure everything was working properly. Those two gestures go such a long way. She was sweet and helpful and definitely deserves a kudos! :)

I was hours from never using Exfreight again but then I luckily found Noelle Setticase, or rather she found me. Her patience and expert knowledge as well as personal service not only solved my problems but restored my faith in your company. You need 100 more like her but I think she is a rare find. There are likely very few as good as she is. She deserves a raise in my opinion. She got all three of my shipments yesterday to go. Thank you. J.D. Pyle, President Insuladd Environmental Ltd

We had a difficult LTL shipment due to shipper and receiver limitations. Jennifer was super helpful in the quoting process and ensureing all accesorials are correct and helped us get all special instruction perfect. Excited to work with ExFreight again based on the experience today.

Incompetence all the way around. They are holding my container hostage. They say that the container was inspected by customs to the amount of 2400.00 I did no know this until the container was here and grounded for 24 hours already. They then said we cant get pickup numbers until you the payment for the customs expense clears. The cargo was customs cleard on 7/10/2022 it got here on 8/8/2022 I found out today it takes the steamship line 48-72 hours to process the payment. Whey did we not know about the payment when it was on the rail? How did it get cleared by customs and then inspected?Nobody has answers and everyone says>>> it is out of our control. Who is in control? where does the buck stop? They already have $38,000 dollars of my money for 2 months now and they can't figure out what's happening and how to get this container released! Again complete incomitance on their part!!! I have also spoken to someone more then once in the last 2 weeks while it was on the rail. with no indication that there was a problem. It has been paid in full since July 10, 2022. Now they are asking for more money to release the PU#. I think its a scam! BOOKING DETAILS Carrier: CMDU Container: WNGU5072474 HBOL: 1652371924 MBOL: CMDUXIA1006018 Update: And now I have proof there was no exam. These people are Scammers and are doing business with Scammers. Don't do business with Ex-Freight Zeta or CMA-CGM. They are Scammers and take no responsibility for what the companies they work with are doing. In the least they could be honest and tell you that your container was booked with a steamship line that does not do there job.

WANT TO THAN DARIUS CARDONA AND CHRISTIAN MARTINEZ FOR BOTH DOING A FANTASTIC JOB WITH MY CARGO.

Noelle Setticase Helps me within 1 minute. Thank you for your help.

good assistance

my shipment was lost. i am not being paid out for the insurance value. i am really not impressed i did submit claim: RE: We’ve received your claim, Heinz van. XCover Reference: 7HE93-FJB36-INS. Freightos.com Shipment: S220311000001 .this was Monday 23/05

I have spoken with Claudia, Gavin and Noelle. Jennifer Anderson was also included thru emails where he caught a mistake on the BOL They have all been helpful, great customer service.

Been using this company for a while. Their service is great! Would highly recommend them. Thanks to Jill, Denise, Jen and the team for all always doing their best for us.

Mr Jose Velasquez was immediately responsive, helpful and polite when I contacted him with a question.

This is what the golden standard for customer service should be. Outstanding, astonishing. amazing. Gavin specifically is the best rep I've ever worked with.

Very bad service! Nowbody knows where my (7000USD) package is, nowbody can give us a estimatet shipping date, only "sorry about" emails. My customer does legal actions against me and Ex freight does nothing! First time will be de last time!