Ex-Freight Zeta
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No communication, No efficiency and Not on time
When you think of freight companies and logistics you think of communication, efficiency and timeley deliveries. My shipment of 1 pallet of goods was received on 3/2 in the same city as the final destination. The goods were to leave the warehouse by 3/9 and ExFreight was informed on 3/7 they were ready for pick-up. ExFreight did not end up picking up the goods until Monday 3/13. This resulted in an additional $120 in warehouse fees that was charged to me, even though it was their mistake. I was informed that the delivery is a 1 day delivery however after waiting days for my shipment was contacted and told it would be delivered on 3/20 which resulted in my project being delayed considerably and lost revenue . I placed multiple calls and emails to Jennifer Anderson who was supposedly my point person with ExFreight and received not 1 response or acknowledgement from her. I arranged a fork lift to receive the goods at their request and requested that the driver or someone call me prior to delivery so I could ensure a smooth receipt and inform them where the delivery needed to be dropped at. They did not call me and instead of delivering to my business address somehow delivered to my home address even though I had in my email signature, the notes and emailed at one point the final destination. Thankfully the trucking company was kind enough to reroute the shipment without to the final destination even though ExFreight told me it would be at the least an additional 48 hours before delivery could be arranged and there would be additional costs that I would be required to pay. So in a nutshell, ExFreight was late to pick-up the shipment from the warehouse resulting in additional fees, late in delivering the shipment resulting in what would have been additional fees and unresponsive to my calls and emails requesting a phone call to clear up why this was such a disaster. I would urge anyone who wants their goods in a timely manner to consider another company.