Ex-Freight Zeta Reviews

They provided me with a quick response, and answered my questions one by one, with great details. Awesome!

I'm absolutely furious and disappointed. I shipped ONE package with Exfreight, and it’s already over TWO WEEKS late! Now I’ve been told it might arrive in another TWO WEEKS AT BEST – that’s over ONE MONTH of delay for a single shipment! And the worst part? I paid over €1,500 for this shipping service! For that kind of money, I expect reliable service, proper communication, and at least a minimum level of professionalism. But with Exfreight, you get NONE of that. Instead, they suddenly add hidden charges with no explanation whatsoever. I’ve tried reaching out multiple times by email, but either I get no response at all, or I receive a generic, useless template that doesn’t address my issue in any way. Customer service? Nonexistent. Communication? Awful. I’ve never experienced such an unorganized and unprofessional company – and again, this is after paying more than €1,500! Bottom line: Never again. Exfreight has lost all trust. Avoid this company at all costs. It’s just not worth the stress or money.

Natalia Navas Lopez has provided excellent service to me over a handful of shipments. She cares about the state of my shipments and is concerned on finding a resolution that is pleasing to all parties!

I hope I never have to deal with them again. It was a mess that lastet more than 2 weeks, and ended with me having to agree to pay for extra fees - without they giving me an invoice so I could see what I was paying for. They asked if I had a customs broker in Switzerland - when my adress is in Norway... I pre-paid for door-to-door delivery, but they charged extra for residential area and tail lift ++. I changed to a friends workadress in an idustrial area, so they didn't need a tail lift. But when they came it was with a tail lift... They used so many days that easter came, and they don't deliver on the holidays, so then they charged for storage... I can not have been their first private customer...? Stay away!

The customs clearance was tedious. Needlessly delayed the delivery. The paperwork was correct but the clerks wanted it recategorized.

Taylor Schmick is a class act

We are still awaiting payment for services provided in August 2024 and no response from your AP team.

Great follow up and did not rely on carrier computer generated information only. Willing to make the next phone call to assist SFS.

Juan, I truly appreciate your outstanding customer service and the way you stay on top of everything. Your attention to detail, prompt responses, and proactive approach make a huge difference. It's always a pleasure working with someone as reliable and dedicated as you. Keep up the great work!

Isaac has been an outstanding professional throughout my entire experience with ExFreight. He has consistently provided timely updates, clear communication, and went above and beyond to help navigate a complex shipping process. Even in challenging situations, he remained patient, proactive, and solutions-oriented. His commitment to customer service is truly commendable, and I appreciate his dedication to ensuring everything was handled as smoothly as possible. Highly recommend working with him—his professionalism and reliability make a real difference.

Mya took the time to look into our shipment history and explain what caused a seemingly drastic change in rates. Thank you so much for going above and beyond, and educating us!!

Manuel is very helpful

Isaac, Is the best man on your team is Isaac Ochoa.He goes the extra mile he will be coming up the ranks and if you dont take care of him I WILL. Finding good staff is hard and you have a good man there .Give him a raise because its guys like him that are taking care of your business.Thank You Issac for caring when most others didnt..Luke @ Clearchoice

We paid in advance months ago for the shipping service with ExFreight but at the last minute are being told the documents are incomplete. However we have been given conflicting information on how to resolve this. Right now the crate is being held up at the Port of Entry and after tomorrow expensive storage fees will be charged. Why can't someone at ExFreight help us resolve this????

Julia has been incredibly helpful. I have been working with her for weeks now on a few international shipments, and I have really appreciated her help.

Jaclyn Regoli is just beyond amazing. Exporting especially with all the moving parts we have with our shippers and receivers is always a headache and frustrating. But Jaclyn is always the aspirin we need. Her ability to clarify any confusion and walk us through step by step helps keep things smooth as possible and lowers that frustration down to almost nothing. She is also always willing to be looped in with our customers / shippers / receivers so communication doesn't miss a step. Ty Jaclyn and Exfreight team for always being there!!

Left off 1 start due to minor issues that occur but Julio always provided the best customer service. Quick response, always helpful and polite.

Paula and Jaclyn are amazing! They are extremely responsive and knowledgeable.

I have been working in shipping since 2001, so I am aware that a large percentage of the job for anyone who is in shipping is dealing with shipping mishaps. That said, I know that there will always be shipping issues that come up, but the important part of who you are working with, is how they handle the mishaps. I will spare you the details on the shipping mishap, because, again, every carrier on Earth has mishaps each and every day, but I will tell you that Natalia over at ExFreight knows how to communicate effectively, and how to deal with the carriers and the shippers when it comes to a shipping mishap. Suffice to say that I was very stressed about a shipping issue that was causing the carrier to want to charge us storage fees for a shipment that was in storage because of a shipping mishap by the carrier (at no fault of our own), and Natalia stepped right in and rectified the situation and was able to ensure that we would not incur any extra fees. Instant stress relief. I have been working with ExFreight for about 10 years now, and with Professionals like Natalia looking out for me, I plan to continue to work with ExFreight for another 10 plus years...

Sarah Chung went above and beyond to provide me contact info for a partner company of yours after we determined the tranport quote I need is out of the norm of what Ex-Freight can handle.