Brett/Robinson Vacation Rentals Reviews

This was our first experience renting a condo thru Brett/ Robinson Vacation Rental’s. Our two-bedroom condo was very nicely furnished including granite countertops in kitchen and bathrooms, updated appliances, cupboards complete with dishes, glasses, silverware, utensils, pots and pans, serving dishes, etc. upon our arrival. The views of the Gulf were so beautiful from our patio and listening to the waves at night was a real bonus as we can’t enjoy this in Nebraska. There was a broken frame on the master king bed and a very rusty patio furniture set which we brought to the attention of the staff at Brett/Robinson. During our stay, we had a few minor maintenance issues that the staff addressed immediately and we were very impressed and pleased with the quick and professional service they gave to us. Because our unit was privately owned, the staff had to contact the owners about replacing the patio furniture and fixing or replacing the bed so our six-week stay was a bit uncomfortable sleeping. Hopefully, these items will be resolved when we return next year. We loved the location of Phoenix II, all the amenities offered at The Phoenix properties and the cleanliness. All the properties are very well maintained and the entire staff is very friendly and helpful at all times. We thank the owners for sharing their beautiful home with us! We were very pleased with Brett/Robinson Vacation Rentals and can’t wait to return next year.

This was our first time staying in a Condo in Alabama. Our Condo was perfect. The scenery was awesome. We are coming back this year however we can not stay at your place because we have to bring our 11 year old cat with us. We would have loved to stay at your condo's again but since all your condo's are no pets we are unable to.

The rental experience was great but this particular condo needs some updating and repairs. We have rented from Brett/Robinson for three years in a row and love them. I just wouldn't rent this particular unit again.

We had a pretty good winter here! Brett/Robinson is quite attentive to our needs & any repairs. There was a nail protruding from the Master mattress which ripped open my finger when putting the fitted sheet over the corner. Someone was there the next day to take care of that. The toilet handle in Master bath broke, & was fixed same day. The only reason we are not giving it 5 stars is that our unit was suppose to be a 'premiere' unit & we paid 'premiere' price. Since last year the living room furniture is quite soiled & in need of cleaning & at least new cushions that are of firmer foam should be replaced. The pillows were old & made of feathers which stuck you every time you used them, so they were useless to us. We had to use bedroom decor pillows. It seems that Brett/Robinson should check on these premiere units to see if they are indeed kept up - even looking at decor & if in need of fresh paint! Very nice new balcony furniture that we thoroughly enjoyed! We may be asking for a different unit for next year if these things aren't tended to.

This is our 3rd stay at Brett Robinson (BR) in 7 years. Tried to get a condo for 3 weeks for the 2018 winter season but BR told us they were not taking reservations so we went the VRBO route which we will never do again. Why? No customer service or awesome amenities like we have come to expect at BR P-VII and PW-II. BR Staff at POB I was exceptional and very attentive to our needs. A broken patio recliner was promptly replaced and maintenance personnel responded quickly to our broken icemaker and several burned out bulbs. The reason I only gave them three stars is because of the condition and cleanliness of the condo itself. If we could have PERSONALLY visited this unit (POB #1322) before we rented, we would not have rented it. It is evident that there is no minimum standard to which condo owners must adhere to. When we spend the amount of money that we do we expect that the place we are renting will be as nice as or better than our home. The furnishings were outdated, beat up, dirty, broken and appear to be "stock" furnishings that you might see in a hotel with several hundred rooms. Springs in the living room sofas were broken so it made getting up difficult. Living room lighting was woefully inadequate. Tiny little lamps and too few of them. We had a recliner that must have been covered in grease and shampooed over and over to no avail. The metal linkage in the underside of the rocker was broken in half and squeaked anytime someone sat on it. Vertical blinds in the living room were a joke. All different lengths, several of them twisted and impossible to close or just plain missing. Box springs in the beds were broken. Dining room table was on a rectangular pedestal such that when seated you couldn't push your chair up to the table because there was no place to put your legs. Cooking utensils? Only 2- 8 inch revere ware frying pans to cook with in a place that sleeps 8 people! Had to go to the Dollar Store to get a large nonstick pan with spatulas so I could make a real breakfast. The way the living room was arranged it was impossible to see the TV because it was only 36" and placed waaaaaay at the other end of the room. Two of the carpeted bedrooms had old style "box" TV's which did not work. Bedroom carpets were filthy. The heater vents and ceiling fan blades were dirty black. Outside areas, landscaping, pools were very clean and inviting. Very well kept up. The elevators and stairwells however REEK of mold/mildew and are in need of a cosmetic repair, better lighting and some moisture absorbing packs. The manager did come up and we expressed our displeasure. He informed us that the owners lived out of state and it's my guess that they never visit or if they do they don't care and it shows. We love POB and will be back next year. But if you are looking to rent this particular unit (#1322), don't waste your money.

Our condo was rated as a Prime condo but was very dated. The livingroom furniture was very comfortable but was well worn and dirty.I used spotshot to try and clean it but it did not help much. The kitchen counter is very dated.While we were there the microwave went out and a new one had to be installed. The dish washer door did not fit tight and it stopped in mid wash. The guest bathroom door would stick when it was closed and could only be opened from the outside.The master bathroom stool was broken in the tank and held together with a paperclip.This condo really does need some attention.

Unit was not very clean. Overnight guests I had for only one night were told they had to park across Perdido Blvd even though there were a lot of spaces in the lower lots never used. I feel this is very dangerous to try to make your way across the busy street with suitcases. After much discussion it was decided that I could have a second parking pass for a two bedroom unit. Most staff were very pleasant and helpful. It was evident that improvements have been made in the building since I was last there 2 years ago.

This is the 12th year we have rented through Brett Robinson and we have already signed up for 2020. This company is very considerate of renters. They arrange social events and supply coffee for morning chats. Each year we get a fish fry dinner as a thank-you for renting. We get a discount after five years and another after 10. When something goes wrong in the condo, repairs are made quickly. Suggestions are made to owners on how to keep their condos in great shape. It is very easy to reserve a unit for the next year. They have kept our deposit low and they have a reasonable cancellation policy. We are very satisfied with Brett Robinson.

I have been renting the same condo for 5 years through Brett Robinson. I have no complaints - in fact the way I've been treated has been very dependable & helpful. One year I forgot to take my bathrobe home with me and it was mailed to me. That’s service!!! I would recommend going through Brett Robinson for rentals in Gulf Shores without hesitation.

very nice unit & pleasant stay.

I have always had good experiences when I have stayed at Phoenix 1-6.

This was the first time my husband and I went South for any length of time and we spent the month of February at Phienix All Suites West in Gulf Shores. We loved every minute. The staff, especially Theresa, was so sweet and helpful and the accommodations comfortable, clean and spacious. Thank you for making our stay so special!! May God bless you all!

Good location. Convenient parking. Good stuff: kitchen well supplied. Good closet & dresser space. Carpet appeared to be clean. Furniture adequate but lazy boy chair seemed old & in need of some repair. So nice to have a table. Needs attention: front door does not always close properly. Main bathroom sink drain does not close. Overall experience Good!!

Always a great vacation with Brett Robinson!

Nice place. Lots of other friendly snowbirds that we shared time with. Our condo was clean and nice, freshly painted prior to our arrival. Great view of the beach from the 11th floor balcony with nice deck furniture we used a lot. The two easy chairs in the living room could be updated as could the bed in the bedroom as they showed a fair amount of wear. The couch looked fairly new and a new stove was installed during our stay. We had problems with a cupboard door along with the lock on the front door and maintenance responded very quickly. I was disappointed many times to see Brett Robinson employees who worked at the front desk taking parking spaces relatively close to the door (not in handicapped spaces which I didn’t need anyway) when I think those spaces should reserved for paying guests. Employees should park in outlying parking areas further from the building. Overall a pretty nice place to stay.

I strongly believe that as the company representing the owners of the condos, you should have a responsibility to inspect said condos to be sure they are safe and deemed furnished adequately for occupancy. The furnace in ours (#676) is blowing large amounts of dirt through the system in such large quantities that the ceiling, near the vents, is virtually coated with dirt and dust. A furnace repairman looked at it and said it cannot be repaired or corrected. It must be replaced. Secondly, the cooking utensils are of the cheapest ones available. The only way an egg could be cooked would be to poach it in butter. Thirdly, the sofa is unusable. It is so broken down, it is very difficult to get up and off of it because you would sink down so far in it. Please do not rent this unit out until you have corrected the above inadequate items.

As first time snowbirds, my husband and I had a great time in Gulf Shores (Phoenix All-Suites West). The staff were all so friendly and helpful. Our condo was clean, comfortable, and had a fantastic view from the balcony.

Great condo...staff very helpful.

Staff responded promptly to our questions and requests. They are awesome!

Clean rooms, great locations, kind staff.