Awesome condo with a spectacular view
Awesome condo with a spectacular view. It was a great time for the whole family!

Last reviewed 11 months ago
11 months ago
Stayed at the Phoenix IX unit 1203. It is a 2BR 2 1/2bath unit for 4 of us on a girls trip. The unit itself was very nice. The beds were comfortable, clean and even the pillows were great. Problems st... See more
Over a year ago
Health Hazard Alert – Unit 1002 is Infested with Black Mold We stayed in Unit 1002, and it was a complete nightmare. The unit is covered in black mold. We immediately contacted the front desk, but it... See more
Over a year ago
I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car. It looked like white paint splatter on the top and all over the passenger side of the car. I though... See more
Over a year ago
Rented unit 814 in Phoenix V Sept 28- Oct 8. The unit had very dirty and the most unconfutable furniture ever. The couch was a sofa sleeper but when opened the mattress was so thin that the springs we... See more
Awesome condo with a spectacular view. It was a great time for the whole family!
Brett Robinson is great to work with. Our room at the Phoenix on the Bay was nice & roomy. I would have given 5 stars but the balcony needed to be swept and the furniture wiped down. Also, the sofa in the living room had stains on it and really needs to be replaced; seems like the springs are shot. We loved the location and convenience to everything. We will definitely look at staying at Phoenix on the Bay again.
I loved my condo 1010. It was amazing. Beautiful decor, comfortable beds, spacious rooms. It was over the top. The furniture was so beautiful and comfortable. The kitchen was fully stocked with beautiful dishes and glassware. Every kitchen gadget imaginable. I loved the wet bar with the ice maker and wine fridge. We were there spring break the first of April.the weather could have been warmer. I wish the outdoor pool was heated because I wanted to lay on the sun but the kids who need supervision wanted to be inside with the heated pools. Loved the area. Loved the grocery carts easily available for lugging in beach toys, groceries and packing.
I have used Brett Robinson for many years. If there is an issue they will solve the problem in a timely fashion.
We loved the condo, very nice!! We are from Arkansas and come to Orange Beach every year. This is the nicest place we have stayed. My grand children had a blast while they were here. Can’t wait until we can come back!
The condo was great!! The furniture was comfortable and the place was clean. We will definitely use Brett/Robinson again.
Great condo and view. I highly recommend for a group of 8+
The weather was chilly, which is always possible on spring break.... We were really disappointed to learn only after arrival that none of the outdoor pools were heated. Total bummer. Our dryer hardly worked. After a couple of days of trying to figure out if the problem was the dryer or the user, we put in a maintenance request. the maintenance man stopped by to check it out, but said it wasn't an emergency so he wasn't going to fix it right then. Although I agree, it was not an emergency... It definitely was a total bummer to not be able to bring our laundry home clean.
Love the condo! There was a few real problems. The carpet is very dirty. The king bed mattress is in terrible shape. Living room sofas are dirty. The cleaning crew did a very bad job.
Good times, fun.
The Best Hotel Experience I Ever had the pleasure of being a part of.
Awesome stay and great group to rent from. Will use again.
A more available front desk availability would've been nice.
Our room was nice but we think some upgrades were needed. The folks in the office were very helpful at all times. We plan to call again to make plans for next year.
We are in Phoenix V. We are happy that they treat us so good. We’ve come 12 years.
This was the best condo we have ever stayed in at Phoenix X! Beautiful with everything you need! Love 314!
Our condo was very clean, attractive and for the most part comfortable. The kitchen was a little sparse for utensils, glasses and the knives were cheap and needed sharping. The couch sagged a lot and should be ungraded, in my opinion. The bed in the master was very comfortable. We enjoyed the first floor to be able to walk right out the door to the pool and beach. There is a background noise off and on and it seems like it's all over the building. It may be related to the water pipes but it was annoying. The indoor pool was a blessing.
Love working with them. They are always able to accommodate my schedule!
An owner from VRBO canceled our reservation that I had booked 6 months before, less than 24 hours before our arrival, and Brett/Robinson staff helped accomodate this stressed out mom, dad, and 5 young children that had nowhere to stay then, over 4th of July! Very helpful, and the condos were fantastic!
We had a wonderful time in Orange Beach. Brett Robinson offered many trips which we enjoyed. The employees were very courteous and obliging. We stayed in Phoenix V. The condo was pleasant and we felt “at home”. We recommend everyone that is thinking about renting to contact Brett Robinson.
Based on analysis of 106 reviews rated 1-2 stars for Brett/Robinson Vacation Rentals
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
“How is it that you can collect the full condo rental price in Phoenix two with one elevator and no swimming pool iand...”
“Staying in unit 1109 in Phoenix East”
“I am staying at Phoenix I, and someone threw a white powdery water mix on one side of my black car”
“I have always stayed at a Phoenix property when going to Orange beach and I am talking about at least for the past 15...”
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Brett/Robinson Vacation Rentals specializes in providing a diverse selection of vacation rental properties along the Gulf Shores and Orange Beach areas. The company offers a range of accommodations, including condos and beach houses, catering to families, couples, and groups seeking a memorable getaway. With an extensive portfolio of properties, Brett/Robinson aims to meet the varying needs of vacationers looking for beachfront access, modern amenities, and a comfortable stay. The company’s website, www.brett-robinson.com, features an easy-to-navigate platform where customers can browse available rentals, check rates, and make reservations. Targeting individuals and families interested in vacationing in Alabama's coastal regions, Brett/Robinson provides essential information to help guests plan their ideal vacation experience.
Brett/Robinson Vacation Rentals receives a mix of feedback from customers, with many praising the quality of the condos and the pleasant stays at locations like Phoenix. Reviewers often highlight the comfort of the beds and the overall appeal of the units, indicating that some guests enjoy their experiences. However, significant concerns arise regarding cleanliness and maintenance, with multiple reports of mold, bed bugs, and dirty linens in various units. Additionally, customers express frustration with the staff's attitude and responsiveness, particularly during check-in delays and issues with refunds. While some guests commend specific staff members for their assistance, the overall sentiment reflects a need for improvement in service and property conditions. The company has a mixed reputation, with many customers feeling dissatisfied.
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