11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
Cleared blocked sewer line but will not replace line from root intrusion, also Still owed a refund of $9.89 for cancelation of old service deducted 1/6/25 & canceled 12/9/24
Quick and easy
I wish I could have received the service to repair the water leak sooner. We had to shut the water off due to it running down the street.
Immediate response with repair. No charge beyond the small monthly premium.
We had a sewer backup issue right before leaving on vacation. We were able to get service right away and the issue was corrected.
Quick response. technicians with knowledge and experience and very nice attitudes and disposition
Everything from start to finish was wonderful very organized very prompt. Very courteous perfect experience.
My hot water tank died and I have the insurance through the water company and as soon as I called you, I had an appointment with the plumber and the hot water tank was replaced just that fast, thank you so much, I appreciate you.
Water leak noticed at 7am. Called water company who showed up in 15 min. Verified water supply leak on home side of main valve. Called American Water Resources (AWS) at 8am. Offshore Rep. stated “unable to process claim.” Only able to “email the USA and await callback.” Meanwhile no water for family with children + grandchildren. 2 1/2 hours later no callback. Saw the text number from AWS to all the other poor reviews. Texted it and received an alleged “Emergency claim hotline number; 833 983-3007.” Same result as all morning; unable to help bar another email sent. >>Edited<< upped from 1 star to 3. Callback 5 hours later. Will update as progress unfolds.
American Water Company charges hundreds each month for water and plumbing line protection, but the service is terrible. Sewage coming into our main living space with our son who has cerebral palsy and no where else to go. On hold for hours and the overseas reps barely comprehend English, you have to repeat things 3-4 times. Then they assign to provider who doesn’t service greater Philadelphia Pennsylvania. Call back on hold for over 37 minutes more and they state, “The back office is looking for provider.” Finally get a provider who says we will try to get you on the schedule for emergency service tomorrow (this is 1:45 pm). Completely unacceptable for emergency service.
I wish I could give zero stars. Worst service and actively caused damage to my home. All calls go to a call center. Normally it drops the first time or two I call, sometimes the wait is more than an hour. The call center call quality is terrible and impossible to hear or understand. It took months and dozens of calls to get my property management added to my account, and they still would not provide them information. They charged me triple for the $50 "copay" to have a plumber come out and refused to reimburse them, claiming they'd be a "credit on my account for future service calls." This was never honored. In addition, they failed and refused to send information on my my claim being denied and, when I called, assured me some of it was covered. The call center representatives have no ability to send email or anything in writing. In the meantime, the leak continued for one month and caused substantially more damage. I have never received any information in writing explaining the denial of coverage, reimbursement for the copays. I plan to stop coverage and file a lawsuit for the negligence and incompetence resulting in further damage to my home.
They were very nice and helpful. Very hard working the whole time they were here. I would recommend them to anyone.Ark
Call Center personal was very professional, courteous, and knowledgeable.
We called and you was their. The door bell rang in an hour or two your man was here and very efficient,
Employees are courteous, friendly, clean, respectful and on time.
Great products and great service, they responded quickly to me with my questions
fixed in a timely manner
The workers came unpaired to complete job!!
Integrity of the Technician who came to my house !!1
Had a electrical problem called AWR put in claim got next day appointment electrician came out solved my problem very happy with service
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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