American Water Resources Reviews

Great service

Very slow. Had to wait for four days after the first visit to get to use our bathroom.till the next plumber came out. Still waiting for call to complete project

It shouldn't take 24 hours to get service when we were unable to use any water or sewer since we had a backup. The last time this happened we had to go to a motel cuz it was a holiday weekend. I thought that is why pay for the service an .

Presidio plumbing came out that day found the leak had to get some materials but fixed the leak very quickly. They were professional and thank me for having my pets locked up.

Fast service and efficient timing to resolve sewer line plumbing issue.

Your worker by the name of Edison was very professional and knew what he was doing

I was not very satisfied with the service of the company the first time I came. The staff did not give me a feedback, and then the sewer was blocked again not long after. I was very satisfied with the service of the second time, but I have not received any feedback from the company. Maybe the tree roots outside were too big to be completely cleaned, so it caused blockage again. I hope the water resources insurance company will contact me. Thank you for giving me this opportunity to give you feedback.

The prompt response to my problem and the quality of the service contract companies .

Satisfactory

Very thorough

The company who responded was His&hers the entire experience with them was remarkably fantastic. They came prepared and preformed impeccable. How ever I did learn from the process that AMW does not cover as much as they profess and that is disappointing.

The water heater policy apparently doesn't cover pipes going into or out of it. Those pipes from our meter to the heater weren't covered either with the main policy. So...not much of a benefit. Read the contract carefully before paying.

The repairman was very efficient and polite. Also quick worker.

The attention to the issue and the quick response from your representative and also Hartman plummets. James was so professional and job well done.

Timely and v

This company is a MONEY TRAP! It takes, and takes, and only deliver broken promises. On October 29, 2024 I paid in full $1,227.43 for the Whole Home Protection Plan. I coordinated efforts to have my water heater replaced. FYI Plumbing is AWR go to for plumbing issues. They were not able to come out for another 4 days and due to the emergency (my garage flooding) I called another company A&A Plumbing and I paid out of pocket. When the smoke cleared I called AWR to request paperwork for my $1,000 reimbursement (limit they pay for this service). I was told I didn't follow protocol therefore NO reimbursement would be honored. WTH am I paying you for? AWR want their customers to know their rules of engagement to receive service. Impossible! I am the consumer and do not have your policy and procedures at my fingertips especially when I'm having an emergency situation. I then requested service for my leaking bathroom sinks, kitchen sink, and exterior water spigot and non functioning refrigerator line. The rep. said they could repair the 2 bathroom sinks, and kitchen sink but could NOT repair refrigerator line nor outdoor water spigot (not covered). By the way they did attempt to rectify the matter by giving me 50% off the $1,227.43 I paid 1 year in advance. The $1,227.43 refund was short $114.34 of what I paid. I'm still waiting for a legitimate reason for not receiving my full refund as promised. I will go to the BBB if needed. AWR it's not nice to play with consumers money. You're FIRED!!!

Day 11 no Plumber has even called me. I have spoke to nobody in America, 20+ calls. The People you speak to are not trained to care if your toilet ever flushes. I am filling a complaint with the California State Insurance Fraud Department. This Company Is A Fraud. A Scam. You Will Not Be Serviced At All.

AMERICAN WATER RESOURCES ARE NOT AND NOR THEIR SERVICES ARE NOT WORTH WHAT THEY CLAIM TO HAVE I FOR ONE AM HAVING A HARD TIME GETTING THEM TO SERVICE MY HTG FURNACE ONE EXCUSE AFTER ANOTHER AFTER 3 WEEKS I AM 88 YEARS OF AGE 24.7 CARE I WOULD AND WILL NOT RECOMMENED THEM TO ANYONE I AM TO BBB AND I WANT RE-INBURSED FOR ALL THE PAYMENTS THAT I HAVE MADE TO AWR BLESSINGS PLUS THIS FURNACE COULD BLOW UP THEN U WILL HAVE A LAW SUIT ON HAND

Definitely knew what needed to be done.

AWR did what they said they would do. They were helpful and resolved a serious issue in a timely manner. Thankyou!