American Water Resources
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California Customers…no direct phone for claims
Water leak noticed at 7am. Called water company who showed up in 15 min. Verified water supply leak on home side of main valve. Called American Water Resources (AWS) at 8am. Offshore Rep. stated “unable to process claim.” Only able to “email the USA and await callback.” Meanwhile no water for family with children + grandchildren. 2 1/2 hours later no callback. Saw the text number from AWS to all the other poor reviews. Texted it and received an alleged “Emergency claim hotline number; 833 983-3007.” Same result as all morning; unable to help bar another email sent. >>Edited<< upped from 1 star to 3. Callback 5 hours later. Will update as progress unfolds.