11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
My issue was evaluated and repaired on the same visit. The repairmen were polite and arrived on time. I am very satisfied they were able to fix my issue.
Dealing with 3DM plumbing was an outstanding experience they didn’t play around and got the job done! They worked hard and fixed the problem!
Always there for me!🙏🏽
Worse company ever if there was a 0 star I would have given it there partners are always looking for the big job and always charges over a thousand doy
Didn't know that you guys charge $50 for a plumber to come out. I came to you guys from home sever cuz I thought you were better. Home service didn't do that. So I'm going back to home serve who I should have stayed with
The workers came and got the job done and was very polite and helpful. Did such a great job.
The repairs were great, but it took 3D plumbing a while for them to repair the cement work. I had to call them.
Called for a plumbing problem. Techs came and "fixed" , but didn't last more than week. Techs came again 2 + times. No fix and then had another company scheduled for fix, but they cancelled. After 3 weeks with sewer problems I called another company and they came and fixed in two visits or less than 48 hours. No help from American Water on cost
Turned big job into small job and Fixed it…!!….however wait time for service seemed awful long,8 days with no water
I’ve been with them for three years paying every month and when I do put in a claim, I had to pay an extra $50 service charge and then the technician that answered my phone call didn’t even do it correctly and they sent out three different people here and the last diagnosis was totally wrong. Said I had a leak in my house so we called a professional Leak Detector and they said there was not one leak in my house so I would’ve done all that money for nothing which by the way the third leaked Plumber never ever did send us an estimate as to how to repair the problem
Very good service
American Water Resources acted in a fast way, I had a gas leak, and it was repaired within 24 hrs.
Very disappointed in every aspect of this company.
You responded quickly and I did not have to wait.
Came quickly and very pleasant. Fast results
This company is great! Works well and on time! Thanks guys!
24 Hour Plumbing, Inc was delight to work with. Cole, their serviceman, was very polite, did the job, cleaned up and tested everything. My tenant works in the construction industry was very impressed with Cole.
I woke up to find water on the basement floor. The drain pipe was clogged. I called Ameican Water Resources. They sent out a crew form 3d plumbing who were wonderful. They arrived on time and got right to work. The guys were great and very respectful. They did a great job clearing the clogged. Without having Anerican Water Resources,this would've cost me a couple hundred dollars. As it was it cost me $0.0.
Called with a claim for our kitchen sink drain. Plumber blamed the 3rd party plumber from previous work even though he was not able to find the exact issue. video did not show blockage.
The continued courtesy from the professional staff .
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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