Mary
1 reviews•New Reviewer
almost 2 years ago
On time and appeared to be efficient
On time and appeared to be efficient
Helpful?
TrustScore
4.1
Great
356
27
21
12
84
500 reviews in total
11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
On time and appeared to be efficient
Great company to deal with took my calls, no matter what time was they took care of the situation ASAP. Takeing the time between me and the plumber can say enough about this company. Great to deal with very understanding and once again, thank you for everything.
The last gentlemen who came to my home did an excellent job. I was very pleased. I cannot honestly say that about others who did work.
I was able to get the plumbing company in a few days for my water leak. The plumbing company employee was excellent. It was Hers and His Plumbing. The repair was made quickly and there was no clean-up.
Ace Plumbing sent out an experienced plumber (Doug) who cleared my clog all the way to the city line. Everything is working properly. I am very pleased.
Worker was prompt and efficient but also very pleasant
This is a very reliable and reputable company. They are efficient and professional. I have several homes insured by this company. I’m am satisfied with their services.
Was satisfied with service.
Electrician was on time. Fixed the problem in minutes.
The plumber fixed the problem. Thank you.
Helping me out with the problem I was having. Listen to .And resolve my problems. I am thankful. Jessie M Snead Jr
This is my seventh claim on my sewer line in three years. We have inches of sewer mud in the front section of our basement every time it backs up which is more often than not. My family has developed respiratory issues as a result and the damage to our basement is substantial. My entire line needs to be replaced. Every time a contractor comes they replace one small section at a time. I don’t understand why they don’t replace the entire line. I have reached the point where I’m getting estimates for a liner to be installed at my own expense. The only saving grace is that for all of the thousands of dollars worth of work that has been done I only pay a co pay but we have been living like this for years and it’s not healthy. I’ve actually reached out to several individuals to see if I can recoup for damges to our house and our health. One of us seems to constantly have a respiratory issue as a result of this ongoing problem.
Great service and professionalism and Keith answered all my questions.
This is THE WORST COMPANY I HAVE EVER DEALT WITH!! Took me 2 contractors and 3 months of screaming & threating to go to the news I finally had my busted pipe replaced. Ironically we believe the 1 plumbing contractor is the one that busted the pipe in the first place by plunging it too hard to get the clog unclogged!!! I would NEVER recommened this warranty to anyone!!!
great service by experienced personnel
My basement backed up which it does from time to time, the plumber that came wasn't down there 10minutes he said I had a broken pipe and all he was getting was mud! He told how much it would cost and subjested I go buy a water pump! And with my basement still full of water! In a couple of days the water went on it's own I really don't think the plumber made an effort to snake the drain! My base is free of water! I'm going to get a second opinion and if they tell me that I don't have a broken pipe I will be can canceling your service!
Great professional service.
Company arrived and did a good job and efficiently.
I am unable to get online to see our account with my spouses email which was registered. We tried resetting the password but didn't receive their code. I then called AWR last week and after 42minutes on the phone/hold they changed my login to my emailed and said to wait 24 hours to reset pw and access account. I waited 48hrs and received a code but then a pop up appeared saying this email does not have an account. Today I called back, this time only being on the call for 24minutes. I verified my account with my new email, which they had updated and told them the scenario. They talked to tech but couldn't give me a timeline to fix the issue. I told them I was going to cancel all of my warranties on my 4-plex which is 9 if there isn't a solution within a week. I am so tired of being on the phone for something so simple.
He was on time, courteous, clean, and did his job and left. Very good service.
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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