American Water Resources Reviews

It was somewhat difficult to get someone scheduled. Then it was pouring rain. However, he did get out in a timely manner and fixed the problem despite the inclement weather.

I signed up a year ago for a yearly water line/sewer insurance on my condo for $150, on auto-renewal. I just got a notice from my credit card company that American Water Resources had just charged me $300 for my yearly renewal! They DOUBLED the price, and when I called to try and find out what was going on I was told that an email had been sent out to inform me this would happen, but I never received that email. Last year when I called to sign up I spoke with a wonderful guy here in the US who was personable and helpful. When I called today I got someone in another country who I couldn't understand, on a bad phone line, and after 15 minutes of straining to understand her and being put on hold twice, I finally called back to speak with another agent who was equally as hard to understand. This was just a frustrating experience and I really don't appreciate being ripped off like this.

My recent experience was a good experience, the tech was on time as expected and got the job done in a timely manner.

Every time I called there in the last month, it was very difficult to communicate with people who speak not clear English. This has nothing to do with race, but I am 70 years old and I don’t hear that well to begin with. But if you were going to have people that receive our problems, it’s important to be able to communicate clearly. That was not my experience. I was actually denied claims by a number of representatives before I was able to get things approved. One of my claims was actually denied because the repair company suggested to re-wrap the pipe rather than break up concrete. Make the repair and have to re-concrete. They told me that was my responsibility which is extremely unfair. You should be looking out for your customers to repair with the most efficient means. Instead, they denied the claim of bypassing the repair which cost me $1950. I will no longer be using your services in the future. You should look after your customer instead of finding a loophole to not cover their problem.

Samuel was very helpful and knowledgeable got me a plumber right away and they were there the next morning.

Fast service tech was very knowledgeable

I was finally able to get the job done to my satisfaction from the 2nd plumber I asked for. Geiger plumbing had it unclogged in 20 minutes.. ( they are on the list for allowed local plumbers). I’m happy I had AWR insurance and Jacob was courteous and professional.

Everything worked out all ok for now

Service provided as requested.

Service was scheduled quickly and repair done.

Excellent service. Your employee was very thorough and made sure everything was fixed even though it was a very big job.

Great service. Very timely repair. Carl was great and resolved our issue very quickly.

Your prompt response to my emergency issues always makes me very happy.

I was amazed at how quickly my leak issue was taken care of. The plumber showed up went right to work and completed the repair in about four hours. No Charge, No papers to sign. Just a great repair, great service, and No worries for me deal with. Thank You, you guys are great.

American Water Resources is amazing! I used to think why am I making these premium payments and all the sudden I get a phone call from my family members telling me that the main trap in the house is blocked…. What do I do?! …And then it comes to my mind that I should call American Water Resources…. They were very quick and professional… I called late at night and the help came early on the next day . What makes this experience amazing instead of being the worst headache…. Is that I had to pay nothing. Everything went back to normal and i thought that money I paid was the best investment for my peace of mind!

Quick response. And easily communicate through texting

1- Serves 2- Good People 3- Good Skills 4- Always ready

I am totally not pleased with this warranty and it's affiliates. 3/14/ 2025. AWRUSA has several times denied coverage and refuse to do work under my internal warranty sewer line warranty. From the 1st., claim I noticed how difficult it was, just to get someone to commit to coming out. I recommend reading reviews before taking out any warranties. There customer department are not aware of what's included in the warranties. They kept me holding on the phone for 20 minutes or more during several calls. They do not stand by there contracts. I wouldn't recommend this company to anyone. Finally, I had to file several complaints with the BBB & the excallations department to get some of what my warranty covered. I believe they a truly ripping consumers off.

If you have sewage backing up into your house, AWR is willing to send a guy with a snake. But they absolutely refuse to do anything to diagnose the problem or take steps to resolve it.

Ontime,friendly and experienced.