Water heater was leaking. A technician from American Waters checked it quickly and determined I needed a new one. The next work day, they replaced it. Very good company with very polite and professional technicians, including the office staff handling calls.
Such a quick and professional response.
Worker was courteous and professional. Left the area very clean.
Plumber came in & saw toilet had a small leak & he knew right away it needed new seal. He fixed it. He was excellent & also vey courteous
I was able to get service right after I called for help. The person who came out to take care of my issue was excellent. He took care of the problem. Talk to me the whole time about it, and also took in my trashcan. I’m so glad that I subscribed to this company
My sewer line was completly clogged with roots and debris. American Water Resources dispatched Trophy Plumbing, which unclogged the line and then replaced the damaged line. I am grateful to have had coverage from American Water Resources. I highly recommend their service.
American resources is very reliable, did a good job in 3 occasions, I will recommend It to anyone homeowner
The People were Outstanding in all areas. Thanks
If I could give them a zero or negative rating, I would! They pre-charge you for service. I called and cancelled in March and they continued to bill me through my gas company. They told me that I didn't cancel. They only agreed that I had cancelled after I gave them the date I called and the name of their rep. They still said I would have to pay from May not March. Finally agreed to credit one of the charges but not both. I have a credit and showed them the payment made through gas company. They would not refund me and sent documentation to for the charges. They said that I paid a lower amount. They wouldn't even add up the charges. Gas company pulled up my payments to Oncourse and showed I had paid more than and it wasn't the total charges because they can only pull up a year. So all of my payments weren't on gas companies files. TERRIBLE COMPANY!
I just joined the AWR because of our local water district recommendation. I do not need to file any claims yet, and hope I do not need to forever, but one thing I already feel the frustration is the online registration process. It is the WORST registration experience I had. I tried calling, online chat, and still cannot register successfully. I had to call again and still not succeed. Oh, they want to confuse you by giving you customer ID, Account #, and something #, I believe it is the contract number...
Everyone. Please be careful of special intoductory fliers and deals. Here are some questions for AWS to answer is a public setting, not a call me and I will answer those questions quietly so no one knows. We have multiple rental properties, and own our new home. Q1. AWRUSA is not responsible for pre-existing conditions. Who from AWRUSA is going to come out to our houses to determine pre-existing conditions BEFORE I purchase your plan? Q2. AWRUSA only covers up to $5,000 per occurrence for water line repairs, plus $5,000 per occurrance for street and sidewalk. Does this cover cost for finding leak, escavation, neighbor's sidewalk and my driveway and neighbor's driveway replacement, sheetrock repairs, wall covering repairs, structural repairs, any errors and omission damages by contractors, etc. pertaining to the way the water line crosses the path of my yard and a neighbor's yard? Q3. AWRUSA (a trademark of American Water) program is not provided or guaranteed by American Water, and is NOT owned by American Water. Why? Q4. AWRUSA protection becomes effective 30 calendar days after AWR processes my enrollment. So I enroll today (05/24/2025) online. AWRUSA does NOT get to my application for 30 calendar days to process it (06/23/2025). Now i have to wait an additional 30 calendar days AFTER AWRUS processing. WOW! Prey I don't have a leak within that time. So for 60 days, AWRUS has charged me $3.99 x 2 = $7.98 total. How about AWRUS NOT charge me for 90 calendar days to ensure proper coverage, plus pay for any repairs from my application date, through the AWRUS processing period, up to the AWRUS effective date, (because it is NOT my fault AWRUS can't immediately process my application)?
My problem was solved fairly quickly
The techs did a good Jon at changing the plumbing but a terrible job cleaning up. They had to dig a trench and when they recovered the pipes after it rained they remained a big trench left. They didn't pound in the loose dirt! When I called they said to call you because theclaim was closed or to called a lawn service
I signed up a year ago, now on renewal I'm told the price is doubled. When I contacted them about this, I was told it would only go up 50% but now it's gone up 100%. Seems like a bate and switch.
Serviceman Andrew was on time, friendly, efficient and successful.
The plumbers were very kind and friendly. they were very informative and professional. They were on time and I would recommend their service.
The process was smooth and they did a great job swiftly
I’ve had AWRUSA for a few years and the experience has been amazing. They have repaired an electrical problem I had and a water leak. The service has been remarkable. What I love the most is their quick response.
Review I called because of water draining from my wash coster was backing up in the tub. your plumber was able clear the drain with a snake. Job well done and at a reasonable cost.
Working with American Water Resources was easy and efficient. A contractor contacted me 5 minutes after making a claim. Someone was at my house within the hour of my initial call.
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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