KATHLEEN FORANT
1 reviews•New Reviewer
over 1 year ago
everything went great
everything went great
Helpful?
TrustScore
4.1
Great
356
27
21
12
84
500 reviews in total
11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
everything went great
company send a profesional plumber
I was easily able to file a claim and the service from start to finish was excellent. Great communication.
Trusted and on time experience
The American Water operator was patience and professional when communicating with me regarding my problem.
The workmen knew what to do and did it very good. They were kin d, polite............and hard workers. Thank You for having good people working.
The worker was so pleasant and he did a really good job. Thank God for you guys!!!
Very professional. Excellent service.
Great service. Professional and took care of my claim quickly. The Plumbers sent were professional as well and resolved my issue same day. Best service to have!
Fixed what needed to be done.
Service was timely prompt and effective
Root 24 does a great job. However this is a recurring issue - twice in 27 days. Been asking for a camera since the last 3 clogs. Don't understand why you won't fix the problem. Causes a mess every time it backs up in basement.
the technicians sent to us were knowledgeable of the job they were doing. friendly.
I have a water leak in line from the meter to my home AWR sent out a sub-contractor and they said that AWR would not cover the Poly line, I have been paying a monthly premium for years and I see in the contract that Poly is not covered, however, as a client how am I to know what is under the ground, it seems to me that if AWR will not cover this type of material they they AWR should do their part in chechking the property before they insure it to see what type on water lines and sewer line that a client has before they AWR insure it. Who's reponsible for insuring that the under-ground lines meet the requiremnts of AWR policy writings
Courteous & professional
American water resources address my concerns immediately.
Every one I spoke to was helpful
I signed up for a bunch of insurance programs with a helpful person from American Water, but she never mentioned that there was a better plumbing insurance that covered the actual faucets and more. When the first plumber (who smelled like a giant cigarette) came to remedy a few issues, he kept saying this isn’t covered, thats not covered. It was quite frustrating. He fixed a couple of valves, but then one still leaked and it required another plumber to come and fix that. The whole thing was rather annoying. (The second plumber was great.)
The technicians were efficient, friendly and arrived on time. Thank you. They did not find a leak.
Paulo was skilled, pleasant and fixed a section of my water pipe in time for me to go to work myself. Glad AWR and Paulo were again timely and skilled.
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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