11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
We recently had a water leak detected in our front yard from the outside of the house to the curb. Fortunately, I had purchased insurance from American Water Resources and was able to file a claim and get it repaired. The work was done quickly and efficiently! I highly recommend this company as their work is great! We had no problems and a major problem was resolved quickly for us!
Very professional service and on time
Great service!
Awrusa was always nice and helped with any questions the plumbing co. Was slow about repairs fixed one leak but had another didn't sem to want to get involved in second leak made up an estimate but didn't hear from them for over a month I ended up fixing the leak myself they finally came back out and checked meter said I didn't have a leak anymore not sure what the delay was all about March 4th ended April 23
Great service
The communication between American Water Resources representative and the plumbing Company's that are contacted out to help customers is very bad!!! American Water Resources does't wait to hear from the plumbing Company's to confirm the date inwhich the plumbing Company's can come out to do the work. I couldn't use my toilet for 14 day because of lies and not getting clear and honest communication and that is after speaking with 10 representative from American Water Resources. I was lied to by representatives Miria and others regarding the date inwhich A Bailey plumbing Company's would be coming out to fix my plumbing problem.I called A Bailey myself to confirm the appointment A.Bailey plumbing told me that they could not confirm the appointment because they didn't have room on their schedule.On this survey if their was an option to not give American Water Resources a star that's what I would have done. Dealing with American Water Resources was a nightmare!!!! Louise Tonya Brown
Fast response time, fixed everything. People on the phone and the plumber were nice.
Bud plumbing was able to open my sewer drain and then showed me with camera a potential problem on down the road. But they did excellent work to really open up my main sewer and drain in my garage.
The service agents that came out to do the work were absolutely fantastic. The problem I had was with the person trying to schedule the appointment. It would be nice if American Water Resources would use people whose first language is English those of us who are senior citizens and hearing impaired have difficulty dealing with foreign accents from Thailand or from wherever And they wanna go over stuff we don’t care about we just want our issues taken care of but these people you can’t shut them down they get on a roll and they won’t stop try hiring people that can speak English
Professional Caring Friendly Great Customer Service Knowledge and took care of my Needs Quickly
The claim process was quick and simple and the communication until completion was appreciated. I have already recommended AWR to several neighbors.
A repair man was out in an hour and a half and the repair was done in 30 minutes with a cheerful and respectful person
After the fourth try we finally had someone show up it was longer then expected. Long enough for the Mayor of our community to come out and knock on our door plus the Assoc to send out a warning with a due date for fine. Too much stress over two weeks for a broken sewer pipe. We had no control. However when the right folks finally came they took care of it. Please keep a list of contractors for specific areas and types of work. We appreciate the diligence in getting someone for us.
total plumbing was excellent and they were able to clear the sewer line.
Fast response and excellent service. The young man who came was polite , knowledgeable and fixed the problem quickly.
I put in a claim on my main water line leaking . Plumbers were dispatched in a timely manner and they replaced the water line. I would highly recommend this company.
You got the next day help I needed because you were sending me ABailey and they couldn’t make it until Monday. I called Thursday 5/8/25. And you got me the help on Friday 5/9/25. The only other thing that really needs to be done is either lowering the monthly payments or stop charging a service fee of $50.00 every time someone comes out. Because the monthly payments should be enough. Its not cheap
First time using , and a great experience. Well worh it...
Service and response
The escalation desk was very communicative and helped me with the situation.
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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