11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
The company did really well at processing my claim and sending a reliable Plumber out to asses the situation then approving the process of repairing the broken sewer line.
Signed up for Water line, Sewer line and in Home Plumbing after I was going to cancel due to a price increase in just my Sewer Line protection. The rep on the phone was very nice but! There is the catch... first month payment was as described but this month went up to the rate that it was going to jump for just the Sewer. Called them and they said no record of my new deal that was given to me on 3/22/25. They then started all kinds of deals which I said just canecl everything! Guy told me I am still charged the higher rate for May and maybe even June. I will never trust this company again! Dave E. NJ
Problem issue was solved.
The problem was solved quickly, with the provider explaining everything he was doing, and then verifying that the problem was solved. The $50 it cost me was well below the normal cost.
They got the job done and that means a lot to me.
After speaking with the customer representative, not too long after, a called was received by the contracted plumber. The plumber arrived within an hour. Got to work and cleared the main sewer after the third try. Everything went well and quick.
Everything went well.
easily contacted, appt made quickly and service was prompt, professional and friendly
Phone call on March 14th to American Water Resource. Ultimate Drain came and serviced the sewer line. The next day more water was visible in my basement. March 15th called back American water Resource ,spoke a Carlos who stated that no one could get here before Monday March 17th. Asked for a supervisor several times to no avail. Called back same day March 15th spoke with a Gem who referred us to A. Bailey Plumming Never heard from A. Bailey although several calls were made to this company. Sunday Morning March 16th spoke with American Water Resource again to no avail. Because we were unable to get service, contact was made to AJ Perri company, who came within 2 hours and resolved the problem. We have had American Water Resource for several years and have never had an issue like this. My daughter who lives at the same address completed a survey like this one and was told that because we have to call another company, we could get reimbursed. On Wednesday April 9, 2025 I spoke with American Water Resource agent who has now refused to reimburse the service. Begin forwarded message: From: Worldline Date: March 16, 2025 at 12:04:45 PM EDT Subject: AJ Perri #8802 - $99.16 AJ Perri #8802 1162 PineBrook Road Eatontown, NJ 07724 (732) 982-8700 SALE 3/16/2025 12:04 pm EDTEntry Mode:Chip ReadEntry Legend:ContactlessPayment Type:CreditCurrency Code:USDCardholder Name:n/a 3701. $99.16 NO SIGNATURE REQUIRED Trans ID: 1236932187Auth Code: 631557AID: A0000000031010Cryp Type: ARQCApp Crypto (9F26): B61BE24A984C1C33ATC (9F36): 00E1TRN REF: 375122350905VAL CODE: FLXGApplication Label: VISA CREDITInvoice #: 19199627Custom Reference: 19199627 APPROVED Item 1 QTY: 1PRICE: $99.16 Ref;57fc93df-0d76-4ead-9d9b-3c34396b2870 User;MPlioplysSubtotal:$99.16Total:$99.16Thank you for your business. I AGREE TO PAY THE ABOVE TOTAL AMOUNT ACCORDING TO THE CARDHOLDER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) Customer Copy IMPORTANT - Please retain this copy for your records Begin forwarded message: Date: March 16, 2025 at 12:04:45 PM EDT Subject: AJ Perri #8802 - $99.16 AJ Perri #8802 1162 PineBrook Road Eatontown, NJ 07724 (732) 982-8700 SALE 3/16/2025 12:04 pm EDTEntry Mode:Chip ReadEntry Legend:ContactlessPayment Type:CreditCurrency Code:USDCardholder Name:n/a 3701$99.16 NO SIGNATURE REQUIRED Trans ID: 1236932187Auth Code: 631557AID: A0000000031010Cryp Type: ARQCApp Crypto (9F26): B61BE24A984C1C33ATC (9F36): 00E1TRN REF: 375122350905VAL CODE: FLXGApplication Label: VISA CREDITInvoice #: 19199627Custom Reference: 19199627 APPROVED Item 1 QTY: 1PRICE: $99.16 Ref;57fc93df-0d76-4ead-9d9b-3c34396b2870 User;MPlioplysSubtotal:$99.16Total:$99.16Thank you for your business. I AGREE TO PAY THE ABOVE TOTAL AMOUNT ACCORDING TO THE CARDHOLDER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER) Customer Copy IMPORTANT - Please retain this copy for your records Date: March 16, 2025 at 12:04:45 PM Subject: AJ Perri #8802 - $99.16 AJ Perri #8802 1162 PineBrook Road Eatontown, NJ 07724 (732) 982-8700 SALE 3/16/2025 12:04 pm EDTEntry Mode:Chip ReadEntry Legend:ContactlessPayment Type:CreditCurrency Code:USDCardholder Name:n/a
Reps are horrible
They came on time, knew not only what they were doing but offered good advice. They were efficient and thorough.
Very professional & on time, too
The technicians were great. RepIr done as scheduled. We were told we should hear something out the proposal 24 to 48 hrs. It took 6 days but were very satisfied with the proposal since we had the hose and water line warranty
The did everything possible to resolve my problem. I am quite happy
Promptness and personal attention.
I have very positive results from American Water. The company they send out are very professional real get the job done. American Water takes your claim seriously and they get back with you in a timely manner
Plumber did a great job and was very friendly and timely. Five stars experience
Having this service saved us headaches. The company you sent to help us A.Bailey Plumbing was very professional and helpful. Thanks.
Everything was smooth and easy. Roots 24 was quick with their response and had us up and running quickly.
Had mainline repaired, after a week started leaking. Had to have them back out. Bad seals they said. He repaired it promptly and put everything back. Like job done right first time. They were very receptive and sent there top line guy out. So kudos to them. I’m happy with service, just didn’t like going through it twice. But I’d recommend them. Just like a car repair parts are bad. So I’ll give them a thumbs up 👍
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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