Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.0	49	100%	-1.7	● Low

2.0 / 5 overall

49 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 1.0▼ 1.7
12-month avg: 2.3
All-time: 2.0
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Booking	Service	Value	Trend	Reviews
Travelstart South Africa - Travel AgencyThis company	2.0 out of 5 (poor)	100 out of 100	1.6 out of 5 (poor)	2.1 out of 5 (poor)	1.7 out of 5 (poor)	—	49
Evolution Travel	4.9 out of 5 (good)	100 out of 100	—	5.0 out of 5 (good)	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	3.5 out of 5 (good)	4.2 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050

Bottom line: Travelstart South Africa - Travel Agency is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.6).

Aqeelah Osman

1 review

Mar 31, 2025

Dishonest Practices and Clueless Staff

I have used Travelstart for many, many bookings and also decided to upgrade to their membership programme. I booked a flight when Travelstart was running their Black Friday promotions for “free flexible travel dates”. I used the travel “concierge” to query a flight change today - And below was the correspondence: -No!! the booking does not include flexible travel date product - 12:16 PM I then advised; -Please can you check again. I did book flexi it was a promo for Black Friday. -Incorrect -It was a promotion you were running that day. Travel start: -Sure i am trying to check with team on this -Please allow me sometime -I am sorry its taking much time than expected - I am still checking with the team 13:31 PM I received no further feedback after that despite having access to travel concierge as a supposed member. I don’t know why I paid the annual membership / for what benefit? If I took the “No!! the booking does not include flexible travel date product” from the staff member at fave value I would have been actually deceived. Imagine the older population? Shocking. My invoice says the below; Add on's Flexible Travel Dates Preferred Meal Service charge (Per Adult) Adult x 1 Taxes and Fees Voucher Flexible Travel Dates*** Preferred Meal Service charge How can this be misinterpreted? Starting to see why Travelstart has the rating it has on trustpilot and why the google listing and reviews are also taken off. If you compare it to flight centre / who take their reputation and clients so seriously / travel start is like a mom and pop shop. I have forwarded the invoice and correspondence from Black Friday (when I queried the benefit offered) and was advised by my friend who is an attorney that if I wanted to be difficult and take this up legally / I would win - just currently considering whether it’s worth the effort. Don’t make promises you can’t keep. Don’t lie to customers and say they they don’t have a benefit which they do. And don’t leave customers hanging because your staff has to scramble when they’re caught in a lie.

Report

Month	Average	Reviews
Sep 24	5.0	1
Oct 24	—	0
Nov 24	1.0	1
Dec 24	1.0	1
Jan 25	3.0	2
Feb 25	—	0
Mar 25	1.0	2
Apr 25	5.0	1
May 25	3.0	3
Jun 25	—	0
Jul 25	1.0	1
Aug 25	1.0	2

Travelstart South Africa - Travel Agency reviews & trust report

Travelstart South Africa - Travel Agency has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 13 positive reviews

Top complaintsof 35 negative reviews

How it compares

Reviews

Customer reviews (49)

they are selling tickets that dont exist

Misleading competitions and a failed holiday

Absolute no to Travelstart

Alternatives to Travelstart South Africa - Travel Agency

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

Lava Car Rental

The CrowdTrust Experience⭐

Avoid Avoid Avoid! The most useless customer service.

Dishonest Practices and Clueless Staff

Beware of hidden price creep with this company.w or lack of response from this…This co

Daylight robbery at Travelstart

Worlds worst companyyy

I called to change my fligh the lady…

Do not book flights with Travelstart

Rip-off at Europcar, Heathrow, London.

URGENTLY WAITING FOR MY E-TICKET

A mind boggling disparity of cost adjudication!

My wife has recently been diagnosed…

Refused to refund ticket on their error

THE WORST COMPANY TO EVER DEAL…

I made two bookings for me & my friend…

WOULD NEVER BOOK ANYTHING WITH TRAVELSTART AGAIN…

service extremely poor - dishonesty.

Bunch of scammers

About Travelstart South Africa - Travel Agency

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