Travelstart South Africa - Travel Agency
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Dishonest Practices and Clueless Staff
I have used Travelstart for many, many bookings and also decided to upgrade to their membership programme. I booked a flight when Travelstart was running their Black Friday promotions for “free flexible travel dates”. I used the travel “concierge” to query a flight change today - And below was the correspondence: -No!! the booking does not include flexible travel date product - 12:16 PM I then advised; -Please can you check again. I did book flexi it was a promo for Black Friday. -Incorrect -It was a promotion you were running that day. Travel start: -Sure i am trying to check with team on this -Please allow me sometime -I am sorry its taking much time than expected - I am still checking with the team 13:31 PM I received no further feedback after that despite having access to travel concierge as a supposed member. I don’t know why I paid the annual membership / for what benefit? If I took the “No!! the booking does not include flexible travel date product” from the staff member at fave value I would have been actually deceived. Imagine the older population? Shocking. My invoice says the below; Add on's Flexible Travel Dates Preferred Meal Service charge (Per Adult) Adult x 1 Taxes and Fees Voucher Flexible Travel Dates*** Preferred Meal Service charge How can this be misinterpreted? Starting to see why Travelstart has the rating it has on trustpilot and why the google listing and reviews are also taken off. If you compare it to flight centre / who take their reputation and clients so seriously / travel start is like a mom and pop shop. I have forwarded the invoice and correspondence from Black Friday (when I queried the benefit offered) and was advised by my friend who is an attorney that if I wanted to be difficult and take this up legally / I would win - just currently considering whether it’s worth the effort. Don’t make promises you can’t keep. Don’t lie to customers and say they they don’t have a benefit which they do. And don’t leave customers hanging because your staff has to scramble when they’re caught in a lie.