Yusrahs service was amazing
Yusrahs service was amazing

Travelstart South Africa is a travel agency that specializes in providing customers with the ability to search and book affordable flights across various airlines. Operating through their website, www.travelstart.co.za, the company offers a user-friendly platform where travelers can compare flight options to find the best deals for domestic and international travel. Targeting a diverse audience that includes both leisure and business travelers, Travelstart South Africa aims to simplify the booking process by providing transparent pricing and a comprehensive selection of travel services. Customers can easily navigate through different flight options, making it a convenient choice for those looking to plan their journeys efficiently.
Travelstart South Africa receives a largely negative reception from its customers, with many expressing frustration over service issues and ticketing problems. Reviewers frequently report that the agency sells tickets that do not exist, leading to significant travel disruptions and disappointment, particularly in cases like a honeymoon trip that turned into a nightmare.
While some customers commend the helpfulness and friendliness of specific agents, such as Yusrah and Shivansh, these positive experiences are overshadowed by widespread complaints about poor customer service and lack of support. Additionally, hidden fees and slow response times contribute to a sense of distrust among consumers. Despite a few positive reviews highlighting good deals and helpful staff, the overall sentiment remains overwhelmingly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 49 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“The agents were way too helpful and answered all my queries”
“You have NO customer service or support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 2.1 out of 5 (poor) | 1.7 out of 5 (poor) | — | 49 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Travelstart South Africa - Travel Agency is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.6).
49 reviews of Travelstart South Africa - Travel Agency. Filter by what matters to you.
Yusrahs service was amazing
I was under pressure of booking an international flight for 34 people,i called on friday and people were flying on Tuesday,Mr Abdul Cliton made everything at easy and managed to help me wholehearted and i am super super satisfied with everything
Shireen's my go to person in the travel industry! I requested some assistance on the 2nd September 2024 with an online booking. Shireen guided me through the process and subsequently sorted my booking concerns!
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Shivansh at travelstart answered my call. He helped me to change our flight date, and stayed on the phone until I paid and received our new ticket. Shivansh was never impatient and really help me. Thank you Shivansh you made my day. Kind Regards. Elizabeth Rossouw
After initially experiencing great difficulties in getting a response from Travelstart, I was finally connected to a gentleman called Allan. What a wonderful staff member you have. He was courteous; took time listening to my issue; and sorted out the problem effortlessly. Thank you SO much Allan.
3 Days ago I wrote a bad review. I literally spoke to about 10 people and explain my query to them. Every time they told me they will call me back, but that did not happened. Today 14/03/2024 Allan Richard from Travel start had call me back. I Have explain everything to him and he was so helpful with all my queries. If it wasn't for him I would have still struggle to sort out my tickets. With in 4 Hours he has sorted me out and I got my new tickets. Thank you Allan for all you help and you friendliness. Much appreciated. Five stars to him.
Thank you Khaya for the excellent service !! Much appreciated
After booking a flight ticket,getting a booking number and paying the full ticket price, i received a notification that my flight booking has been cancelled-to my utter shock and dismay.I had to be in Thailand as a matter of urgency so it stand to reason that i was very upset and agitated at that moment. I immediately phoned Shireen and she calmly put my mind at peace with the assurance that she will do her utmost to get me another flight as close to my canceled flight. Within the span of ten minutes she called me with very positive news:not only did she secured another booking for me but she also saved me a massive three thousand and seven hundred rand on the new ticket. Shireen is truely an focused , committed and dedicated individual. The interaction i had with her convinced me that there are still people out there that put their clients best interest first and foremost. She displays a passion and determination to solve any problem at hand , speedily and professionally. She is truly a major asset to Travelstart. Keep up the outstanding work, Shireen!!! Oswald De Villiers
I made booking on 21.11.2023.The following day i thought it was cancelled. I made another booking and made payment immediately via EFT to Nedbank. Unfortunately the booking was not registered on the system, Sherryne explained to me when i made a phone call. It was long and tedious processe to correct it thanks to Sherryne I am sorted She is very patient, polite and has good interpersonal relationships. She is the best.Keep it up girl!! Regards.
I have used them for years, affordable flights, easy process for changind dates and cancelling flights. I can highly recommend them.
Travelstart South Africa is a travel agency that specializes in providing customers with the ability to search and book affordable flights across various airlines. Operating through their website, www.travelstart.co.za, the company offers a user-friendly platform where travelers can compare flight options to find the best deals for domestic and international travel. Targeting a diverse audience that includes both leisure and business travelers, Travelstart South Africa aims to simplify the booking process by providing transparent pricing and a comprehensive selection of travel services. Customers can easily navigate through different flight options, making it a convenient choice for those looking to plan their journeys efficiently.
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