Travelstart South Africa - Travel Agency
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My wife has recently been diagnosed…
My wife has recently been diagnosed with a terminal cancer and I am unable to leave her as I am the primary carer. I immediately cancelled my return flight to London. This showed up immediately on my booking app as cancelled and as requested I sent through medical evidence to motivate the refund. Since then I have had no acknowledgement of receipt or agreement to refund. I have called several times and spoken to someone but got no assistance. I have never had such bad service before and to make thigs worse my daughter who was accompanying me who had booked directly with the airline BA, cancelled her flight and received a refund within one week. Terrible.