Travelstart South Africa - Travel Agency
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Beware of hidden price creep with this company.w or lack of response from this…This co
The slow or lack of response from this company is exhausting. And as a travel agency, I would expect them to pay attention to details. We booked a multi-city flight with them from OR Tambo to Italy and return and we were using Lufthansa as it is a reputable airline. When I looked at the tickets, there is no provision for checked baggage. Lufthansa indicated that they sold us a "Light" ticket with just hand luggage. We can rectify this by paying extra, but it is a lack of attention to details on the part of the travel agency which (luckily) I picked up. You can imagine arriving at the airport with your luggage and being told there is no provision for your case! And they are very slow to respond to emails and trying to call their number is impossible. And the modern use of "Chatbots" doesn't solve the problem, that is AI at it's worst. And the process indicates what I refer to as "Price Creep". You get given a price, and then little things keep getting added on. A bit like a restaurant who feel they are entitled to add a service charge on top of their advertised prices on their menu. I consider this an unacceptable practice. Additionally I have just chatted to ASATA and this travel agency is NOT a member of ASATA. (The Association of Southern African Travel Agents which is the industry body which promotes professional standards.