Travelstart South Africa - Travel Agency
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Misleading competitions and a failed holiday
What should have been a joyful honeymoon trip for my sister and her fiancé became a 6-month nightmare with Travelstart. They confirmed her prize trip to Sun City, only to pull it away, then reinstate it, then retract it again. Replies took weeks or even months, and every time they “honoured” the prize, the terms mysteriously changed, the car became a shuttle, the hotel was downgraded and finally the accommodation disappeared altogether. No apology. Just flights with absolutely no where to stay. This is definitely not how an ethical company treats people.