The agents were way too helpful and…
The agents were way too helpful and answered all my queries

Travelstart South Africa is a travel agency that specializes in providing customers with the ability to search and book affordable flights across various airlines. Operating through their website, www.travelstart.co.za, the company offers a user-friendly platform where travelers can compare flight options to find the best deals for domestic and international travel. Targeting a diverse audience that includes both leisure and business travelers, Travelstart South Africa aims to simplify the booking process by providing transparent pricing and a comprehensive selection of travel services. Customers can easily navigate through different flight options, making it a convenient choice for those looking to plan their journeys efficiently.
Travelstart South Africa receives a largely negative reception from its customers, with many expressing frustration over service issues and ticketing problems. Reviewers frequently report that the agency sells tickets that do not exist, leading to significant travel disruptions and disappointment, particularly in cases like a honeymoon trip that turned into a nightmare.
While some customers commend the helpfulness and friendliness of specific agents, such as Yusrah and Shivansh, these positive experiences are overshadowed by widespread complaints about poor customer service and lack of support. Additionally, hidden fees and slow response times contribute to a sense of distrust among consumers. Despite a few positive reviews highlighting good deals and helpful staff, the overall sentiment remains overwhelmingly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 49 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“The agents were way too helpful and answered all my queries”
“You have NO customer service or support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 2.1 out of 5 (poor) | 1.7 out of 5 (poor) | — | 49 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Travelstart South Africa - Travel Agency is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.6).
49 reviews of Travelstart South Africa - Travel Agency. Filter by what matters to you.
The agents were way too helpful and answered all my queries
Really had to appreciate the agent!!They were friendly and helpful and cleared all the doubts!!
I seem to always find a deal here that suits my needs. Would be great if they can include their "admin" fee upfront in the flight prices and not at the end.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Travelstart South Africa is a travel agency that specializes in providing customers with the ability to search and book affordable flights across various airlines. Operating through their website, www.travelstart.co.za, the company offers a user-friendly platform where travelers can compare flight options to find the best deals for domestic and international travel. Targeting a diverse audience that includes both leisure and business travelers, Travelstart South Africa aims to simplify the booking process by providing transparent pricing and a comprehensive selection of travel services. Customers can easily navigate through different flight options, making it a convenient choice for those looking to plan their journeys efficiently.
This profile hasn't been claimed by the business owner.