The AA Breakdown Cover Reviews (Sep 2025): Is It Legit? Trust Score 4.6/5 from 60 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	60	100%	—	● Medium

4.6 / 5 overall

=

60 reviews across 1 scored source

How fake risk works ⓘ

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Website & app	Trend	Reviews
The AA Breakdown CoverThis company	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.4 out of 5 (good)	4.4 out of 5 (good)	—	60
Frontier Home Insurance	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	—	4.6 out of 5 (good)	—	1,060
JustCover Travel Insurance	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	4.7 out of 5 (good)	—	1,060
247 Home Rescue	4.8 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.8 out of 5 (good)	4.0 out of 5 (good)	—	1,060
Travel Insurance Saver	4.9 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	—	5.0 out of 5 (good)	—	60

Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).

1 review

Sep 16, 2025

Featured

Good response

Very fast response and problem found quickly. Advise given and new battery fitted good service

1 review

Sep 16, 2025

Featured

10/10 Experience

Yousef was great. Saw me stressed on the side of the road when my vehicle broke down and came straight over. He is a credit to the AA and they should be proud to have a patrol like him on their team. Diagnosed my car and got it running within minutes

1 review

Sep 16, 2025

Featured

Joanne was excellent

Joanne was excellent - the AA should be proud that she offers such good service. She looked for alternatives for me and was so friendly whilst still being professional. A total asset to customer service which is getting rarer to find. Thank you Joanne

1 review

Sep 15, 2025

Featured

My recovery guy was great & prompt

My recovery guy was great & prompt. Super kind guy

Jacqueline Royle

1 review

Sep 15, 2025

Knowledgeable friendly and quick…

Knowledgeable friendly and quick service.

1 review

Sep 15, 2025

speedy service

Speedy arrival of breakdown service. Very pleasant mechanic.

Anita Christopher

1 review

Sep 15, 2025

Rhys was very prompt and helpful

Rhys was very prompt and helpful. He explained the issue and the resolution needed. He gave additional information. He maintained professionalism yet friendly.

MISS HEATHER CREW

1 review

Sep 15, 2025

Great jo

Shane was brilliant repaired my front left tyre for me in no time and got me back driving ASAP. Great customer service I got tyre repaired in the garage on the way home. Thank you Shane Heather 😊

1 review

Sep 15, 2025

Reliable and quick and easy to book

Reliable and quick and easy to book. Good service.

1 review

Sep 15, 2025

An appalling service by the AA

My 25 year old daughter broke down around Salisbury. This was around 6am while still dark. She called the AA twice to gain support but the level of interest in her exposed situation was lacklustre. After an hour and a half of waiting the police arrived, taking her to the station in order to continue her journey, and arranging for the removal of her car on a busy road to a compound. This cost her £190, plus £25 for every day it’s in the compound. Having reported this to the AA my daughter was transferred to smarter people who cleverly covered the AA’s backside, given they have refused to compensate for what will be £300. Instead, I need to now travel down to the compound, as my daughter works in the city, in order to be present to hand the car over to the AA within the compound. I am an AA franchise driving instructor, but despite this I strongly recommend using a different recovery company, given the AA’s service in this instance was utterly appalling. We are just glad at least the police turned up to help our daughter.

1 review

Sep 15, 2025

Battery flat

Battery flat, called TSB who informed the AA who were there within 20 minutes. Andy was excellent, got the car started, checked the battery condition and made sure we were ok. A credit to the AA and so professional

1 review

Sep 15, 2025

Kyle gave amazing customer service and …

Kyle gave amazing customer service and even brought a smile to my face in a bad situation.

1 review

Sep 15, 2025

On our way again, thanks to the AA.

Tony diagnosed the problem ( failed alternator). , sourced a new alternator on a Saturday morning, and fitted it in torrential rain. Without his help we would have had to cancel 8 days of our 10 day holiday. A totally excellent job. Many thanks.

1 review

Sep 15, 2025

Very poor experience

Very poor experience. My van was breakdown at 3:00 o’clock but no body came to check they came at 6:30 after that they are not able to repair the fault. Leave and said me wait for the toh but no body came for more than 3 hours. I have to wait till 9:00 pm which was very disappointing. Very very poor service😕

1 review

Sep 15, 2025

Inwas contacted within minutes of…

Inwas contacted within minutes of reporting my breakdown and was askes more details about the issue. The eya was original within the hour. Unfortunately it actually took nearly 4 hours for someone to arrive. Thw reasn given was that i was broken down at home and therefore others were prioritised ahead of me while i accept this and appreciate this is the right thing it still meant i was waiting for 4 hours for 10 minute visit

1 review

Sep 15, 2025

Waiting from 4 hours

Waiting from 4 hours, try to to call from 1 hour, nobody answering my phone!

Geoffrey Salminen

1 review

Sep 15, 2025

Benjamin had to attend a 92 year old…

Benjamin had to attend a 92 year old car, it did not deter him, he sorted the electrical problem for me. I drove 70 miles home today.

1 review

Sep 15, 2025

James to the rescue.

Being kept informed of his arrival time was great. Arrival was brought forward by half an hour. James was a very friendly, jolly and sociable rescuer. He appeared very competent, informative and efficient. Nothing was too much trouble. He got us up and running in no time. Felt good to be in the AA!!

1 review

Sep 15, 2025

Prompt & Efficient service

Mohammed arrived very promptly & checked that the problem of failure to start the car was a battery that had come to the end of its life. He replaced the old battery within about 30 minutes. Terrific service and I am now mobile again. Mohammed explained the problem & solution very clearly; he is a very polite & knowledgeable man Full marks!

1 review

Sep 15, 2025

Vincent was fantastic

Vincent was fantastic, quick to arrive with in the hour. And fixed the tyre quickly. Explained everything and advised how to get home safely. Tyre now replaced a spare back where it belongs