The AA Insurance
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An appalling service by the AA
My 25 year old daughter broke down around Salisbury. This was around 6am while still dark. She called the AA twice to gain support but the level of interest in her exposed situation was lacklustre. After an hour and a half of waiting the police arrived, taking her to the station in order to continue her journey, and arranging for the removal of her car on a busy road to a compound. This cost her £190, plus £25 for every day it’s in the compound. Having reported this to the AA my daughter was transferred to smarter people who cleverly covered the AA’s backside, given they have refused to compensate for what will be £300. Instead, I need to now travel down to the compound, as my daughter works in the city, in order to be present to hand the car over to the AA within the compound. I am an AA franchise driving instructor, but despite this I strongly recommend using a different recovery company, given the AA’s service in this instance was utterly appalling. We are just glad at least the police turned up to help our daughter.