The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
Reviewers consistently praise The AA Breakdown Cover for its excellent and prompt service, highlighting the quick response times and the professionalism of the staff. Many customers express gratitude for the friendly and knowledgeable mechanics who efficiently resolve issues, often going above and beyond to ensure satisfaction.
For instance, Yousef and Joanne receive specific commendations for their exceptional customer service during stressful breakdown situations. However, some consumers report negative experiences, particularly regarding delays in response times, with one reviewer mentioning a wait of over three hours before assistance arrived. Another customer shares a concerning incident involving their daughter, where they felt the service lacked urgency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very fast response and problem found quickly”
“Great customer service I got tyre repaired in the garage on the way home”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 5.0 out of 5 (good) | — | 60 |
Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
60 reviews of The AA Breakdown Cover. Filter by what matters to you.
The breakdown ‘admin’ was appalling. I waited over 4 hours, the ‘estimated’ arrival time kept getting longer. I joined in March 1994 but this was the first time I have used them. The AA App dId not recognize my membership number, got repeated error messages and it was very difficult to get to speak with anyone. However, 5* for the great guy that turned up, he was professional and very helpful.
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The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
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