Good response
Very fast response and problem found quickly. Advise given and new battery fitted good service

The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
Reviewers consistently praise The AA Breakdown Cover for its excellent and prompt service, highlighting the quick response times and the professionalism of the staff. Many customers express gratitude for the friendly and knowledgeable mechanics who efficiently resolve issues, often going above and beyond to ensure satisfaction.
For instance, Yousef and Joanne receive specific commendations for their exceptional customer service during stressful breakdown situations. However, some consumers report negative experiences, particularly regarding delays in response times, with one reviewer mentioning a wait of over three hours before assistance arrived. Another customer shares a concerning incident involving their daughter, where they felt the service lacked urgency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very fast response and problem found quickly”
“Great customer service I got tyre repaired in the garage on the way home”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 5.0 out of 5 (good) | — | 60 |
Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
60 reviews of The AA Breakdown Cover. Filter by what matters to you.
Very fast response and problem found quickly. Advise given and new battery fitted good service
Yousef was great. Saw me stressed on the side of the road when my vehicle broke down and came straight over. He is a credit to the AA and they should be proud to have a patrol like him on their team. Diagnosed my car and got it running within minutes
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My recovery guy was great & prompt. Super kind guy
Knowledgeable friendly and quick service.
Rhys was very prompt and helpful. He explained the issue and the resolution needed. He gave additional information. He maintained professionalism yet friendly.
Reliable and quick and easy to book. Good service.
Battery flat, called TSB who informed the AA who were there within 20 minutes. Andy was excellent, got the car started, checked the battery condition and made sure we were ok. A credit to the AA and so professional
Tony diagnosed the problem ( failed alternator). , sourced a new alternator on a Saturday morning, and fitted it in torrential rain. Without his help we would have had to cancel 8 days of our 10 day holiday. A totally excellent job. Many thanks.
Inwas contacted within minutes of reporting my breakdown and was askes more details about the issue. The eya was original within the hour. Unfortunately it actually took nearly 4 hours for someone to arrive. Thw reasn given was that i was broken down at home and therefore others were prioritised ahead of me while i accept this and appreciate this is the right thing it still meant i was waiting for 4 hours for 10 minute visit
Benjamin had to attend a 92 year old car, it did not deter him, he sorted the electrical problem for me. I drove 70 miles home today.
Being kept informed of his arrival time was great. Arrival was brought forward by half an hour. James was a very friendly, jolly and sociable rescuer. He appeared very competent, informative and efficient. Nothing was too much trouble. He got us up and running in no time. Felt good to be in the AA!!
Mohammed arrived very promptly & checked that the problem of failure to start the car was a battery that had come to the end of its life. He replaced the old battery within about 30 minutes. Terrific service and I am now mobile again. Mohammed explained the problem & solution very clearly; he is a very polite & knowledgeable man Full marks!
Reasonable wait time, kept updated, all good. But the star of the show was Asif my roadside mechanic. I'd expected it to be something bad and requiring recovery. But he got the car jacked up and fixed it, the weather was really awful but job done quickly and professionally. Back on the road.
Timely & professional service
The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
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