The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
Reviewers consistently praise The AA Breakdown Cover for its excellent and prompt service, highlighting the quick response times and the professionalism of the staff. Many customers express gratitude for the friendly and knowledgeable mechanics who efficiently resolve issues, often going above and beyond to ensure satisfaction.
For instance, Yousef and Joanne receive specific commendations for their exceptional customer service during stressful breakdown situations. However, some consumers report negative experiences, particularly regarding delays in response times, with one reviewer mentioning a wait of over three hours before assistance arrived. Another customer shares a concerning incident involving their daughter, where they felt the service lacked urgency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very fast response and problem found quickly”
“Great customer service I got tyre repaired in the garage on the way home”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 5.0 out of 5 (good) | — | 60 |
Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
60 reviews of The AA Breakdown Cover. Filter by what matters to you.
Once i navigated getting through to AA it ran smoothly. I phoned at 17.05 and was told someone would be with by 18.05. Then had a message to say AA on the way and arrived at 17.50. Wheel changed and on my way in 10 mins. AA man friendly and explained i must not go any faster than 50 mile an hour. All in all happy with the outcome
Fast to arrive and get things sorted for us. Sam the mechanic went above and beyond.
Great help , got me moving again and even inflated my tyres
The breakdown ‘admin’ was appalling. I waited over 4 hours, the ‘estimated’ arrival time kept getting longer. I joined in March 1994 but this was the first time I have used them. The AA App dId not recognize my membership number, got repeated error messages and it was very difficult to get to speak with anyone. However, 5* for the great guy that turned up, he was professional and very helpful.
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Excellent service. Quick, reliable and helpful!
Paul came out fixed my Toyota and had me on the road straight away great service
Jake provided a professional, efficient and effective service. Great knowledge on EV hybrid vehicles.
Very quick to arrive. Expert help and explanations. Went the extra mile helping to locate a new wheel
The man was excellent and very knowledgeable in finding the problem
Good experience using the AA app Easy to use . Excellent communication from Rob Arrived on time, Explained the problem and fixed it very quickly. Thank you Rob . Very processional .
Well, I’m not stuck by the side of a country lane anymore!!!
Had a bad start to Monday breaking down contacted AA and received call to say engineer was on the way Colin was so helpful he did temp fix and filled me to local garage and stayed to explain what had happened he was fabulous excellent customer Care
my clutch went at around 2pm today.... flagged it up on the aa app around 215... someone was with be by 235 and the car was at a garage and I was home 15 minutes later! great service!!!
Fantastic professional service /could not fault them in any way
Good service. Steven identified the problem and followed me to the garage for the repairs to be carried out.
Returned from our holiday to find car wouldn’t start. Our AA Man arrived promptly, keeping us up to date at all times. He sourced a new water pump and belt and fixed there and then! Maintained a professional and happy attitude throughout even when it rained. Can’t thank him highly enough. Amazing
The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
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