Great jo
Shane was brilliant repaired my front left tyre for me in no time and got me back driving ASAP. Great customer service I got tyre repaired in the garage on the way home. Thank you Shane Heather 😊

The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
Reviewers consistently praise The AA Breakdown Cover for its excellent and prompt service, highlighting the quick response times and the professionalism of the staff. Many customers express gratitude for the friendly and knowledgeable mechanics who efficiently resolve issues, often going above and beyond to ensure satisfaction.
For instance, Yousef and Joanne receive specific commendations for their exceptional customer service during stressful breakdown situations. However, some consumers report negative experiences, particularly regarding delays in response times, with one reviewer mentioning a wait of over three hours before assistance arrived. Another customer shares a concerning incident involving their daughter, where they felt the service lacked urgency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very fast response and problem found quickly”
“Great customer service I got tyre repaired in the garage on the way home”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 5.0 out of 5 (good) | — | 60 |
Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
60 reviews of The AA Breakdown Cover. Filter by what matters to you.
Shane was brilliant repaired my front left tyre for me in no time and got me back driving ASAP. Great customer service I got tyre repaired in the garage on the way home. Thank you Shane Heather 😊
My 25 year old daughter broke down around Salisbury. This was around 6am while still dark. She called the AA twice to gain support but the level of interest in her exposed situation was lacklustre. After an hour and a half of waiting the police arrived, taking her to the station in order to continue her journey, and arranging for the removal of her car on a busy road to a compound. This cost her £190, plus £25 for every day it’s in the compound. Having reported this to the AA my daughter was transferred to smarter people who cleverly covered the AA’s backside, given they have refused to compensate for what will be £300. Instead, I need to now travel down to the compound, as my daughter works in the city, in order to be present to hand the car over to the AA within the compound. I am an AA franchise driving instructor, but despite this I strongly recommend using a different recovery company, given the AA’s service in this instance was utterly appalling. We are just glad at least the police turned up to help our daughter.
Very poor experience. My van was breakdown at 3:00 o’clock but no body came to check they came at 6:30 after that they are not able to repair the fault. Leave and said me wait for the toh but no body came for more than 3 hours. I have to wait till 9:00 pm which was very disappointing. Very very poor service😕
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Waiting from 4 hours, try to to call from 1 hour, nobody answering my phone!
The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
This profile hasn't been claimed by the business owner.