The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
Reviewers consistently praise The AA Breakdown Cover for its excellent and prompt service, highlighting the quick response times and the professionalism of the staff. Many customers express gratitude for the friendly and knowledgeable mechanics who efficiently resolve issues, often going above and beyond to ensure satisfaction.
For instance, Yousef and Joanne receive specific commendations for their exceptional customer service during stressful breakdown situations. However, some consumers report negative experiences, particularly regarding delays in response times, with one reviewer mentioning a wait of over three hours before assistance arrived. Another customer shares a concerning incident involving their daughter, where they felt the service lacked urgency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very fast response and problem found quickly”
“Great customer service I got tyre repaired in the garage on the way home”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 5.0 out of 5 (good) | — | 60 |
Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
60 reviews of The AA Breakdown Cover. Filter by what matters to you.
Reasonable wait time, kept updated, all good. But the star of the show was Asif my roadside mechanic. I'd expected it to be something bad and requiring recovery. But he got the car jacked up and fixed it, the weather was really awful but job done quickly and professionally. Back on the road.
Prompt response to my predicament. The problem was identified straight away and resolved within minutes. Very professional from all involved.
Timely & professional service
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Tom, the AA mechanic was exceptionally thorough and helpful. And arrived so quickly too! Even dropped me back home once I had dropped my Jeep at my local garage.
Called the AA and they were with me within 15 minutes. Daniel was ace and sorted my car out & gave me advice on how to avoid future problems with my car. Very impressed with the service I received and it was so easy to call them out using the app.
Broke down in Camberwell which is very unfamiliar to me. Bleon turned up pretty much as soon as I got off the phone to the AA operative.
The patrol came out quickly to my home and picked up a starter motor on their way in case that was the part needed. It was needed and Travis Steer fitted the part and got the car back on the road. Over and above what was expected and really impressive service and high standard of work.
Driver was very helpfull but the the cutomer service or the person the call was quite rude
Luke was very friendly and quickly diagnosed the problem and rectified it.
Great Customer service 👏
Swift response and Antonio was naturally ‘a very nice man…’
Craig was excellent. He sorted my problem efficiently and advised me how to avoid getting a repeat of my flat battery. A very worthwhile visit and sorting my problem very quickly.
The AA’s App was simple, and easy to use including communicating our location. They were quick to respond (Approx. 30 mins from first contacting them to arriving at our location) including a call five minutes before arrival. They were polite, empathetic to the fact we had young children in the car, and helpful all the way through to leaving our car at our local trusted garage so it could be repaired. An excellent service and experience!
The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
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