Tablet Hotels
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Poor Customer Service If Things Go Wrong
I use several of the big hotel sites (Expedia, hotels.com etc) to book travel for work fairly regularly, I've rarely had problems but have found hotels.com to be excellent at fixing them on the two occasions I have had problems. I recently had a bad experience with tablet, terrible hotel, far below the standard of hotels they claim to 'carefully curate'. I complained to them and instead of a decent response was sent an email saying how good their review system is and inviting me to make another booking with them and get some tiny additional perk. I'm really disappointed that their customer service is so much worse than hotels.com when they claim to be offering a higher quality experience.