Spaceships Rentals was a campervan and motorhome rental company operating in the UK and Europe, providing customers with the means to explore diverse landscapes and attractions at their own pace. The company catered to travelers seeking an adventurous road trip experience, offering a fleet of vehicles designed for comfort and convenience. Customers included families, couples, and solo travelers looking for flexible travel options across the UK and European destinations. In October 2025, Spaceships Rentals ceased its operations in the UK market, transitioning its focus to travel content through a dedicated road trip blog. This content aims to inspire and guide travelers with tips and itineraries for exploring the UK and Europe, ensuring that the spirit of adventure continues for its audience. The company retains a presence in New Zealand and Australia, continuing to provide campervan hire services in those regions.
Spaceships Rentals garners a mixed response from customers, with a notable 72% positive sentiment. Many reviewers praise the service and the quality of the motorhomes, highlighting enjoyable experiences exploring Scotland in well-equipped vehicles like the VW Caddy.
Positive feedback often mentions the comfort and cleanliness of the campers, as well as helpful staff during the booking process. However, critical reviews raise significant concerns about vehicle maintenance, with reports of issues such as malfunctioning air conditioning, poor tire conditions, and dirty interiors. Some customers describe their experiences as stressful due to unprofessional service and vehicle safety concerns. Overall, while many enjoy their adventures with Spaceships Rentals, the company faces serious criticism regarding vehicle quality and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 163 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 4.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.7 | 3 |
| May 25 | 4.5 | 4 |
| Jun 25 | 3.8 | 4 |
| Jul 25 | 3.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“Very good customer service and quick responses”
“NOT SAFE VERY BAD CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | +16% | 163 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: Spaceships Rentals (UK & Europe) is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 3.4).
163 reviews of Spaceships Rentals (UK & Europe). Filter by what matters to you.
DO NOT RENT HERE READ ALL THE REVIEWS AIRCO NOT WORKING TYRE IN VERY BAD CONDITION EXPLODED TYRE AFTER 50 MILES DRIVING BURNED FUSES IN BATTERY FRIDGE LEAKING DIRTY ! OLD! NOT SAFE VERY BAD CUSTOMER SERVICE
Avoid Spaceships Rentals UK – completely unprofessional, unsafe, and unethical. What was meant to be a peaceful family holiday turned into a stress-filled nightmare, thanks to this company’s poor service and negligence. I rented a motorhome with a full package, including gas and a promise of reliable condition. On day two, while in Scotland, the engine warning came on. RAC advised not to drive it and warned they wouldn’t help again if it failed — we were stuck, with two children and no support. Spaceships took two days to offer a replacement, but told me I’d have to travel 4+ hours one way to get it. With no transport help offered, we were stranded. A local helper found the engine oil was dangerously low — I had to buy and top it up myself. The vehicle should never have been on the road. The heating failed at night, and I was told the gas was out — after just 2 days of usage on what should’ve been a full 10kg cylinder. I had to drive 2 hours to refill gas. I suffer from rheumatoid arthritis, and that freezing night affected my health badly. Ryan, from Spaceships, promised over the phone to refund 50% of the rental plus the £40 gas cost as a goodwill gesture. He acknowledged my decision to drive the faulty vehicle back to London (instead of wasting more time and travel going to Edinburgh for a swap) as a favour to the company, showing good faith despite my fear the vehicle might break down again. But after the return, Ryan denied everything he said. No refund. No reimbursement. No ethics. They keep excusing themselves saying “we’re a small company” – being small is not an excuse for lying to customers, renting out poorly maintained vehicles, or avoiding accountability. The motorhome itself was in junk-yard condition — far from the quality they market. Their customer service is dismissive, dishonest, and careless. If you value your time, health, and safety, stay far away from Spaceships Rentals UK. I’ve already filed a complaint with BVRLA and urge others to do the same if they’ve been mistreated.
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Having read replies to other negative comments, we are sure that a defensive reply from Spaceship Rentals will be the response to this review. The first problem was that there was only an arrangement to pick up the keys for the Motorhome from a key safe. There was no handover or orientation to the features or how things work. Mike at Spaceship Rentals confirmed this is their business model, even though staff members are clearly close by. Video links are emailed prior to collection but are really not sufficient. Other Motorhomers where we stayed could not believe it was a key safe pick up with no tour of the vehicle. As first timers in a Motorhome, which Spaceship Rentals knew when we booked, I would say this is an unsafe and wholly unsatisfactory way to do business. We initially refused to take our Motorhome, because it was simply filthy. We asked for a refund of the voucher our son had purchased for our anniversary but they claimed they did not refund vouchers. Legally I am not sure this would be accepted, but it does give you a good example of their attitude to customer service. The Motorhome was very well worn, which was fine as we didn't expect a brand new one, however the mattress was stained, as was the duvet, the sink was dirty with gunk around the bottom of the tap, the cooker, cooker lid and up the side of the cooker were splashed with fat and dirt. The cooker rings were black with cooked-on food and fat. The corners on the floor were heaped with dirt. Really only photos could do our words justice, we have them by the way. On top of the filth, the grey water poured out of the bottom of the vehicle, but we could not shut the valve and neither could two other people on the site. Having been repeatedly unable to get through on the post-sales phone number provided when we collected the vehicle, we called on the sales number. Not surprisingly it was answered for a potential sale but not a potential problem. Throughout the booking and money collection period, they were very responsive and helpful, but we definitely had the feeling they had encountered this situation before. After being told repeatedly that they do not refund vouchers, they asked for the opportunity to have the Motorhome cleaned. We reluctantly agreed to this only because we didn't want our son to feel bad. The sales guy contacted the nearby office and sent a couple of staff members to us, who told us that we should “remember that this was caravaning”, as if that excused such a disgusting state of cleanliness; it could only have had a cursory wipe over for goodness knows how long. We felt we had no option but to give them the opportunity to clean the vehicle. In the end, after it was returned to us in a better state, we agreed to take the Motorhome, not because we were happy with the state of it or because we felt there was any kind of resolution, but because we did not want our son to feel bad about having chosen a company like Spaceship Rentals for the gift. Spaceship Rentals’ sales pitch of calling this a “luxury” Motorhome could not be further from the truth and their customer service exists only when they're taking your money. If you're thinking of renting a Motorhome from Spaceship Rentals, think very carefully. Apart from Mike who answers these complaints, we have not named the individuals we dealt with on the basis they may have just been following their employers instructions.
Disappointing experience and agree with many of the other reviewers - poor quality vehicle (nothing 'luxury' about it), defensive communications. I won't go into massive detail as I have already contacted them directly. Staff were respectful and polite but the whole exercise was devastating.
DO NOT USE THIS COMPANY! We had travelled from Aus to spend 1 month touring around the UK and up into Ireland. We picked the van up and went to use the fridge and it wasn’t working, the battery had been run flat in it and would no longer charge unless it was plugged into power which changed our plans of staying in remote areas. They tried to tell us that we had run it flat but we had only just picked the van up! We then emailed the customer service team about strange engine noises. They told us to take it back to Edinburgh which was well out of the way for us and we had to drastically change our travel plans to accommodate. When you are driving in a foreign country, with a van that is making loud engine noises through snow, it is extremely nerve racking. When they said it isn’t a big dealand it’s probably just a belt, that didn’t sit well with us as we had no cell coverage and did not want to break down. When we asked for compensation, they told us they don’t normally offer refunds for this sort of issue and that “it’s all part of the adventure”. They gave us a half day refund, no mention of loss of accommodation already booked, and then having to rebook into new accommodation. When we picked the new van up we got a small crack in the windshield from a rock that flew up from a passing by vehicle, but lucky we had paid for the silver level excess, otherwise I can’t imagine how much they would have charged us! The vans are very outdated and not maintained well and there was a concerning amount of mould on the roof. Very disappointing!!!
Bonjour, nous avons loué un véhicule en mars et pour un accident bénin Spaceships nous a pris la caution d'un montant de 5000$ et ne nous donne plus de nouvelles des réparations de l'autre partie. Cette société est à éviter à tous prix. Ils ne voulaient pas nous rencontrer sur place et depuis mi mars se moquent de nous. A bannir Hervé
For Waste cleaning add £200.- (pricelist £120.-). Chemical for Toilett add extra. Ramp to Level the caravan add extra. No handing over. Interior broken.
Went on to Spaceships website to arrange an RV for a particular few days. Put in my requirements and appeared to have 'reserved' the dates and vehicle type I wanted. Two days later confirmed reservation online and converted it to a 'booking'. In order to do so was asked for my credit card details, which I supplied, only then to be told the company would get back to me within 12 hours to 'accept' my booking. Turns out they didn't in fact have the vehicle I booked available for the dates that I booked. Suggested I changed my vehicle type or dates! I have wasted my time, when they should have been able to tell me at my initial enquiry that they could not meet my requirements.
I rented a verhicle from this compagny, the second time to do so, the first time around 2018. Unfortunately, the vehicle broke down within close range of the pick up point due to a broken clutch, which I noticed was acting weird already from the pick up point. I waited for help for over an hour. This can happen. But how the dealt with the situation was sexist and unsafe for (female) solo travellers. When help arrived, they looked under the hood, and, without telling me what the problem was, descided to test me, as they assumed I can't drive manually. At that moment, I was cold and distressed, and was told to drive an unknown vehicle in an unknown neighbourhood whithout a reason and navigation. They did not told me why, but I felt unsure and was confused by this weird to me approach. Safe to say, this was not the best it could go. I should say at this point, I drive manually for overmore than 10 years, although at the different side of the road. Then I was told I couldn't drive and that they would fully reimburse me for the rent, as they would not rent me any vehicle, nor give an replacement van. They dropped me of at the picking up station and I was initially told to go to the bus and try to find accommodation for the night in the city. I found this really distressing, it was after 17.00 pm and I was essentially just hoping some hotel had a spot to take me in for the same night. Although the guy who told me this was telling me nicely, the way I was treated was really rude. At that moment, I was shocked and panicking because I now had to find somehow a place to stay for the night. They then did pick me up at the bus stop and told me I could sleep in a van for the night and that somebody would call me the day after. Having no other option, I did, and in the morning I left. By then there was no other solution offered, they only told me I would be called bij their customer service. I left, and arranged for another van with another compagny, which I picked up the same day, thanks to help from friends. This other van, also manually, cost a lot more, but I had no other option. The costumer service from Spaceships offered another vehicle later that day, if I would pay £2,000 damage deposit for it. Since I felt I had a unsafe, rude and sexist experience, I declined, and asked fro my money back. They did so, eventually. And I drove the other manually geared van from another compagny for the remainder of my time there, without any problems. This experience with Spaceship Rentals was really bad and in the end costed also a lot of money, since I had to find another accommodation on the spot. I can't recommend this compagny, as I felt unsafe and felt they treated me badly. I doubted to write a review, but this went really bad and I want to warn fellow solo female travellers. Edit as a reply to spaceships: -It is true that my first hire was an automatic, and this second was a manual. And it is also true that before hiring the van I've had more than ten year of active drivers experience with a manual car, and after the experience with spaceships, I drove around in another manual campervan for the remainder of my holiday without troubles. Also true: no clutch/ manual gear problems with all the cars I drove before or after. -The collegue that arrived did not ask for an demonstration or mentioned that the clutch was broken, he just asked me to drive his vehicle without explanation. -The replacement with disposit was only offered the day after, not on the same day, hours after I left. If you look back in your emails, you'll find that information in your own answer. When I left the following day/the day after, I talked to the person at the location, and nothing was offered, there was only stated that I would recieve a phonecall from customer service. Because the day before was clearly stated by this person that no hire would be possible, I left. -I would not call it 'going an extra mile' if you tell your clients they have to find accomodations elsewhere for the same night, even tell them which bus to take, and only after they left and went to the busstop, only then you decide to step in and offer a accommodation for the night. -You're well in your right to decide if you want to hire something to someone or not. However, this review reflects my overall experience with your compagny. Unfortunatly, the way this situation was handled was far from a positive experience. I would not recommend it to any solo traveller. Reaction to edit : For me it felt unsafe to be sended away without accommodation for the night and not to be told what was wrong in the first place.This I shared at the time. To be clear on the sexist title, I felt then and still feel strongly I was treated as I was because I am a woman. The fact that it was not meant as unsafe or as condecending doesn't mean that it was'nt.
Era nuestra primera aventura en caravana por Escocia y en consecuencia, nuestra primera experiencia con ellos, la cual calificaría como nefasta. Enumero los puntos negativos: -Justo en el momento de recoger la caravana, la cortina metálica que separa el aseo del resto del vehículo se descolgó. Nos acercamos de nuevo para comentárselo y nos dijeron que ellos nunca entregaban vehículos así, pero otro de sus compañeros nos dijo sinceramente que era un fallo de diseño y que sabían que eso ocurría, que no nos preocupásemos. Nos la arreglaron y acto seguido, tras cinco minutos, no más, vuelve a descolgarse, por lo que hemos estado 7 días sin poder hacer prácticamente uso del baño. -El horno no funcionaba correctamente. Había que dejar pulsado el dedo insistentemente sobre el botón durante el tiempo de cocción. Si lo soltabas, el horno se apagaba. -Los estores de las ventanas estaban rajados y sujetos con cinta aislante...una chapuza. -En los laterales exteriores de la caravana se encuentran los depósitos (agua, gas...). Pues bien, la cubierta de los mismos no cerraban bien y se abrían durante los trayectos con el consiguiente riesgo de que se rompieran por la velocidad y te cargasen a ti el importe de su reparación. -Ropa de cama sucia (fundas de almohada y de colchón), de no haber visto una lavadora en años. -La gota que colmó el vaso fue que durante el trayecto nos saltó un fallo de motor. Antes de iniciar el trayecto, te proporcionan un número de teléfono de asistencia en carretera, al cual llamamos y todavía estamos esperando que nos contesten. Afortunadamente, el piloto se apagó solo tras unas horas, pero si hubiese pasado algo más grave, un accidente, choque, etc, nos hubiésemos visto desprovistos y desprotegidos en medio de una carretera sin ningún tipo de asistencia por su parte. Comentamos esto el día de la entrega de caravana (día donde se nos vuelve a encender dicho piloto 30 min antes la entrega) y la respuesta del chico que estaba trabajando en ese momento (muy desagradable y de muy malas formas) es que deberíamos haber llamado al teléfono de asistencia... cuando días antes nos pasó lo mismo y nadie nos atendió el telefono y mucho menos nos devolvieron la llamada. La experiencia en caravana por Escocia es espectacular. Está llena de paisajes maravillosos y creo sinceramente que la mejor forma de recorrerlos, de visualizarlos y de vivir esa experiencia es en caravana, por lo que repetiríamos sin duda, pero NO con ellos.
This is definitely the worst RV rental experience I have ever had. We rented two vehicles, one motorhome and one voyager campervan, from Spaceships Rentals from August 2nd to 10th to accommodate our eight-people family trip, including two seniors over 70 and a child of 9-years old. That voyager campervan turned out already having low puncture and Adblue system issue. For the low puncture, the screw was worn out and had been in the tire for some time before we picked it up. The tire issue started showing on dashboard on Aug 2rd evening, the very first day of our pick-up. We contacted Spaceships Rentals about it on Aug 3rd and were told it could be just sensor issue and suggested wait and check, which actually was not unreasonable guess. Then the following day, on Aug 4th, the tire flattened, so we knew it was indeed low puncture. We had to cancel our cruise in Lake District for tire recovery. . When the adblue system issue first showed up on Aug 4th Friday, Spaceship Rentals customer service gave three options about it. One is to drive the vehicle in a certain way for some time, which I was not able to hear clearly over the phone due to the noise from tire recovery right beside me. The second is driving to Edinburgh, but they also mentioned their phones and all offices would be closed over the weekend. There was no one we could reach out to arrange such fix or switch. The third option was to continue our trip over the weekend and they would send us detailed instruction on Monday Aug. 7th, which we followed. However, by the following Monday when we got detailed instructions through email, which required us driving the van for 45 mins at 3500rmp on a motorway, there was no motorway available in our location, as we were in Kyle of Scottish Highland. Then, Spaceship Rentals customer services blamed us on choosing the third, though all three options were provide by them and they were very well aware of our selection over the phone call on Aug 4th. Then, Spaceships Rentals repeatedly requested us to drive that broken voyager campervan 5-6 hours nonstop to their Edinburgh office. This is very irresponsible and completely ignored our safety. Tiredness can kill! Customers have every right to refuse. Later, Spaceships Rentals gave suggestions to the local garages in Kyle. However, they did not give authorizations to those garages, so we were constantly turned away by the garages. This wasted us a whole day on Aug 7th. We could do nothing but move to our prepaid campsite in Portree. Then on Aug 8th, we were forced to leave our seniors, child and that motorhome in Portree and drive back that broken voyager campervan van to those garages in Kyle to fix the Adblue system issue after they were given authorization. All professional mechanics later confirmed the issue is in the system and they can do nothing except getting it towed away to Ford services. Even professional mechanics cannot fix the issue, Spaceships Rentals in later emails still blamed us customers for not fixing it by their so-called 3500rpm suggestion. And they tried very hard to blame our driving for the issue, though the mechanics have confirmed no user damage to the Adblue system. This really pissed me off! Spaceships Rentals customer service simply ignores the assessment from mechanics and made different excuses trying to blame us for these already existing issue in their van. Finally on Aug 9th, we had to wait another whole day for the towing lorry to pick up that voyager campervan. As we were told we need to hand in the key by ourselves. When we finally got to Edinburgh office on Aug 10th, we saw a couple who just returned an exact same voyager campervan complained to the staff about the same Adblue system issue. They were lucky enough it later was gone. But this means the issue is not uncommon at all among Spaceships voyager campervans. Think twice before you make the booking! During the whole process, we were forced to leave the other motorhome behind and were not able to drive it for vacation at all. And we were kicked back and forth among Spaceships Rentals, Roadside Assistance (RAC), recovery team and local garages. The information we got from them conflicted many times. In total, our valuable eight-people family trip was ruined by Spaceships Rentals by at least four days. Besides the portion of car rental services we were not able to use and related out-of-pocket expenses, the time and effort we spent on this big travel plan preparation, visa application, my families’ twelve hour flight from the other side of the world and our emotional loss. And this was completely caused by the poor vehicle maintenance and customer service from Spaceships Rentals. I have filed a formal complaint letter to Spaceships Rentals and I am now preparing letter to local MP and files for small claims court.
I hired a camper for 30 days to go to Austria in. I phoned Spaceships the next morning after collecting it to report that the handbrake was not functioning properly and would not hold the vehicle on a steep gradient, and later that day as I was on my way past Strasbourg the rear brakes seized up completely. I then had to make a 10 hour train journey to get to my destination. Spaceships refused to accept responsibility for providing me with a faulty vehicle. It transpires that the rear discs as well as the pads had to be replaced, yet they claim that the vehicle had been thoroughly checked beforehand. I was offered a refund for 17 days of the 30 days I had paid for, although I only had use of the vehicle for 28 hours. In the end I did not get any refund because I had to pay for the vehicle to be repatriated from France back to the UK - the cost of which wiped out any recompense I might otherwise have received. *Spaceships has responded to this review (which I tried to keep as short as possible without going into details or any personal commentary). Firstly, they are still claiming that the vehicle was not faulty. And I still claim that it was faulty when I got it - the handbrake was already ineffective when I arrived at the Channel Tunnel when the handbrake would not hold the vehicle on the ramp. Or did the handbrake develop a fault in the 100 miles of mostly motorway driving between London and Folkestone? As for their claim that their roadside recovery covered the cost of my train journey, well I got no support from anybody to make the train journey to Austria (I had to find my own way from where I was to the nearest big town which happened to be Strasbourg), and to date I still have not received a penny from the roadside assistance company as reimbursement for the costs of reaching my destination by train, nor for any of the travel costs I incurred in order to get back to the UK. Yes, I did discuss with Spaceships the possibility of me returning to Strasbourg to collect the vehicle after it had been repaired and continue with what remained of my 'holiday'. I did say at the time in phone conversations with Spaceships that it was 'possible' and 'feasible' that I might make the long journey back from Villach to Strasbourg - a 10 hour train journey arriving late in the day and having to find somewhere to stay overnight, and then a further long journey by taxi from Strasbourg to pick up the vehicle from the repairers (according to Spaceship's reckoning the taxi fare there was £86.90). And on further consideration of the long and arduous journey involved I decided it was unreasonable to expect me to do it for the sake of another ten days of a 'holiday' that had already been ruined. Obviously I must have aroused the impression with Spaceships that I was fool enough to undertake such a journey. So the repairs to the vehicle were expensive - am I to be blamed for that as well? If the brakes had been fit for their purpose in the first place none of this would have happened. Spaceships want to give the impression that they treated me fairly. I paid £1572 for hiring the vehicle from them, plus £260 for the Channel Tunnel crossing (optimistically I had paid for a return crossing), in exchange for 28 hours use of the vehicle - at the end of which I was left stranded (nobody gave me any assistance to continue my journey) and having to find a taxi before I could make my way onward to Austria where I was due to attend a funeral two days later. Yes, I did make a complaint to the BVRLA about this - and please take a look at the Trustpilot reviews of this so-called 'independent body' where you will read that the BVRLA usually finds in favour of the rental companies - who are paying their wages in the first place! (As arbitrators I consider them to be totally laughable.) I stand by what I wrote in my original article. It was a concise statement of the bald facts without any accompanying commentary about how angry I feel about my journey to Europe being ruined by other people's negligence. I might just as well have gone by train in the first place and saved myself all this bother!
- the motorhome was dirty - we had a wrong adress to bring it back - the button for change the outside mirtor was brokeb - nobody was there when we arrived and by the return - the navigation device was verry old
Having booked a motorhome 11 months in advance of our trip and also recommended Spaceships to two friends accompanying us on our trip, our booking has been cancelled with less than 3 weeks notice. Given the recommendations, we know that at least one booking, made after our own for the same period, has been maintained at our expense. Unreliable - AVOID!
AVOID AT ALL COSTS - SCAMMERS I wish I would have read the reviews before booking. Do not be fooled by there affordable prices. We saved up for so long to go on a nice weekend away. When we arrived back we was hit with unexpected and unfair charges to our card without any discussion first. Now we are struggling to get by for the rest of the month. This is clearly where they make their money. The campervan equipment was unclean and tatty. The customer service from Ryan was absolutley shocking. Their phone number is a fake line that you cant get through too. The list goes on.
The only reason this has one star is because I couldn’t begin the review without giving it a star rating… Spaceship rentals don’t even deserve one star. The first omen was an email about half an hour before arriving thanking us for renting ‘Kirk’ followed by a list of photos showing existing damage. We turned up to pick up the “luxury” camper van in Scotland, our first ever experience with camper vans. No one shows you how anything works or what you do, you’re given a video. About a couple of miles down the road we noticed water running through the main galley. When we took it back we found someone to have a look at it but he didn’t really have a clue where it was coming from or what to do, suggested water may have got in when pressure washed…. so not a confident start! In the evening we went to make up the bed, there had been a half hearted attempt to put a cover over the mattress but on closer inspection the elastic had gone on the edges and as a result the cover didn’t stay in place. We removed the cover to then reveal a heavily stained mattress and what looked like urine stains plus hairs in the middle. The bedding provided was equally badly stained. Needless to say we booked into a hotel and the following morning customer services and the operations Director were extremely unhelpful. We were told to go out and buy a new cover and bedding and that we’d be reimbursed but that didn’t take away from the fact that the mattress was in a revolting state. The operations director informed us that the mattresses occasionally get dry cleaned. I suspect probably at the end of a busy summer season but bearing in mind that there is still a COVID pandemic going on they should be steam cleaned between each rental. We returned the camper van the following morning after a six hour round trip and got a refund. Honestly I would never consider renting from Spaceships again, the state of the camper van and the level of service we received was deplorable, and not cheap! Friends of ours, the same week, rented a van from one of their main competitors and they said they were shown and demonstrated everything and they bent over backwards to be helpful so there’s no using COVID as an excuse not to exercise good customer service. Seriously have a good look round before even considering using this company.
Please read this if you are thinking of renting from this company. We booked and paid our deposit for a "luxury" motorhome im January expecting to be on the road in April but along came Covid. We asked to cancel and were told that we would lose more than what we had paid (due to cancellation terms) unless we agreed to pay in full for a one-off re-booking. Despite this totally unethical, abusive and unsympathetic approach we agreed and re-scheduled to the last 2 weeks in September. Most other companies that we had booked with (flights, buses etc) returned our money in full. Due to the companies "no staff present/ unattended" reception when we arrived there was no instruction or explanation of any type for the vehicle. Here we outline what to expect when you hire a "luxury" motorhome from this company: Obviously had not been cleaned thoroughly as there was dust everywhere. Shoe cupboard in bedroom floor had not been cleaned since the vehicle was new. Area around armrests and seat bases filthy with stains and dust. Seat upholstery worn and filthy with stains. No rear view camera (a must for motorhomes and provided by just every other company). Quarter full diesel tank (most rental companies start with a full tank and you return the same). Nearly empty gas tank (read comment about fuel). No levelling chocks (another must and provided by other companies) despite the instruction stating under no circumstances use shower or cooking appliances if not level. No bike rack. A plastic box full of eating and cooking utensils, plastic beakers only. No toilet rolls. No connection for the water hose filler (we were lucky enough to have been told about this by a couple returning their vehicle, they found out the first campsite they stayed at). Hardly any storage in the vehicle, lack of hanging hooks. Useless can opener that did not work. Internal distribution that at best was totally impractical and and worst downright dangerous. Impossible to put your legs under the dining room table due to the central leg being about 2cms from the seat edges. Three level floor which my wife thwisted her ankle on and subsequently could not walk for the best part of a full week. A vehicle that rattles like a thousand tin cans due to oven mainly. Impossible to watch the TV unless one person stands up and has their face right in front of the screen (being a flat screen the only way to see it). A connecting door between lounge and bedroom that kept flying open whilst travelling due to faulty and pathetic useless strap. A bed that, when open, means that you cannot really close the wc door or shower door or walk around the bed to get to either. Not exactly "luxury". OK, the low rental price explains a little but again the cost of the insurance ( a prerequisite just for having no rear-view camera) was totally abusive. In short, a company that does not give a toss about it's customers (other than to get money out of them) and that has sub-standard vehicles compared to other companies we have used. NEVER AGAIN!! STOP PRESS: From the reply below from Spaceships rentals it is evident for all to see that this company only cares about their customers' money. If they have to rely on trading deposits to survive Covid that is not the customer's problem. I run a business too and do not have to rely on customer finances. The most important issues have not been addressed sufficiently well but it seems that this company only likes telling possible future customers how well they do things. No mention of what they do not do well. I think anyone reading my criticism will realise who speaks the truth and will see through abusive behaviour.
We rented a Family motor home from spaceshipsrentals.co.uk for a 7 nights during August 2020, in Ireland. Very disappointed on all front with our experience. Disappointed with the Van, with the customer service, and with the payment facility. We have written their customer service to explain our issues, but we were practically told that it was either not their fault, or even implied it was ours. I will upload their email reply at some later stage so everyone can make their own opinion about this company before potentially using them. In a nutshell, the van was not in good condition, and not checked enough prior departure. A few parts were broken or out of order (windows holders, part of oven/hob, broken drawers which keep opening during transit, etc..), in particular the water pump, which means we had no water, until 3 days into our holidays, when they organised for someone to meet us (on the third day of our holidays)on the side of the road to change the pump, we had to put our holidays on hold to arrange this to happen. There was also issue with the LPG (Gas which feed the cooker and maintain the fridge going while parked) which was given to us empty, again not practical to start your holidays with an empty tank, knowing how difficult it is to find an LPG station in Ireland. The part that would worry me the most for using them again, would be the fact that they mixed up our private data, with another family(friends of ours) who booked another motor homer, at the same time. Their credit card details and ours got mixed up, and they ended up being charged for our van. Spaceship subsequently reversed the transaction and charged us instead. When I asked why could I see my friend credit card under my login, and vice versa, and why was I charged weeks later without being contacted, I was told the instruction to charge my card came from our friends... I find unbelievable that someone else other than the card holder can give instruction to do so. What would stop a random person to charge my credit card in the future for another transaction? where is the boundary line then? All this is in writing from them, so they do not have an issue with this personal data/financial data mix up. I will try to find out what is the best way to inform the data protection commissioner, so this does not happen to someone else. We would never use them again as you can guess.
Got the Motorhome not clean, no gas, no fuel and with no specific instructions how to fill the gas on gas stations as a UK adaptor is needed.
Spaceships Rentals was a campervan and motorhome rental company operating in the UK and Europe, providing customers with the means to explore diverse landscapes and attractions at their own pace. The company catered to travelers seeking an adventurous road trip experience, offering a fleet of vehicles designed for comfort and convenience. Customers included families, couples, and solo travelers looking for flexible travel options across the UK and European destinations. In October 2025, Spaceships Rentals ceased its operations in the UK market, transitioning its focus to travel content through a dedicated road trip blog. This content aims to inspire and guide travelers with tips and itineraries for exploring the UK and Europe, ensuring that the spirit of adventure continues for its audience. The company retains a presence in New Zealand and Australia, continuing to provide campervan hire services in those regions.
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