Spaceships Rentals (UK & Europe)
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The only reason this has one star is…
The only reason this has one star is because I couldn’t begin the review without giving it a star rating… Spaceship rentals don’t even deserve one star. The first omen was an email about half an hour before arriving thanking us for renting ‘Kirk’ followed by a list of photos showing existing damage. We turned up to pick up the “luxury” camper van in Scotland, our first ever experience with camper vans. No one shows you how anything works or what you do, you’re given a video. About a couple of miles down the road we noticed water running through the main galley. When we took it back we found someone to have a look at it but he didn’t really have a clue where it was coming from or what to do, suggested water may have got in when pressure washed…. so not a confident start! In the evening we went to make up the bed, there had been a half hearted attempt to put a cover over the mattress but on closer inspection the elastic had gone on the edges and as a result the cover didn’t stay in place. We removed the cover to then reveal a heavily stained mattress and what looked like urine stains plus hairs in the middle. The bedding provided was equally badly stained. Needless to say we booked into a hotel and the following morning customer services and the operations Director were extremely unhelpful. We were told to go out and buy a new cover and bedding and that we’d be reimbursed but that didn’t take away from the fact that the mattress was in a revolting state. The operations director informed us that the mattresses occasionally get dry cleaned. I suspect probably at the end of a busy summer season but bearing in mind that there is still a COVID pandemic going on they should be steam cleaned between each rental. We returned the camper van the following morning after a six hour round trip and got a refund. Honestly I would never consider renting from Spaceships again, the state of the camper van and the level of service we received was deplorable, and not cheap! Friends of ours, the same week, rented a van from one of their main competitors and they said they were shown and demonstrated everything and they bent over backwards to be helpful so there’s no using COVID as an excuse not to exercise good customer service. Seriously have a good look round before even considering using this company.