Spaceships Rentals (UK & Europe)
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Avoid Spaceships Rentals UK
Avoid Spaceships Rentals UK – completely unprofessional, unsafe, and unethical. What was meant to be a peaceful family holiday turned into a stress-filled nightmare, thanks to this company’s poor service and negligence. I rented a motorhome with a full package, including gas and a promise of reliable condition. On day two, while in Scotland, the engine warning came on. RAC advised not to drive it and warned they wouldn’t help again if it failed — we were stuck, with two children and no support. Spaceships took two days to offer a replacement, but told me I’d have to travel 4+ hours one way to get it. With no transport help offered, we were stranded. A local helper found the engine oil was dangerously low — I had to buy and top it up myself. The vehicle should never have been on the road. The heating failed at night, and I was told the gas was out — after just 2 days of usage on what should’ve been a full 10kg cylinder. I had to drive 2 hours to refill gas. I suffer from rheumatoid arthritis, and that freezing night affected my health badly. Ryan, from Spaceships, promised over the phone to refund 50% of the rental plus the £40 gas cost as a goodwill gesture. He acknowledged my decision to drive the faulty vehicle back to London (instead of wasting more time and travel going to Edinburgh for a swap) as a favour to the company, showing good faith despite my fear the vehicle might break down again. But after the return, Ryan denied everything he said. No refund. No reimbursement. No ethics. They keep excusing themselves saying “we’re a small company” – being small is not an excuse for lying to customers, renting out poorly maintained vehicles, or avoiding accountability. The motorhome itself was in junk-yard condition — far from the quality they market. Their customer service is dismissive, dishonest, and careless. If you value your time, health, and safety, stay far away from Spaceships Rentals UK. I’ve already filed a complaint with BVRLA and urge others to do the same if they’ve been mistreated.