Spaceships Rentals (UK & Europe)
Read all reviews for Spaceships Rentals (UK & Europe) →
If you are thinking of renting from Spaceships, read this.
Having read replies to other negative comments, we are sure that a defensive reply from Spaceship Rentals will be the response to this review. The first problem was that there was only an arrangement to pick up the keys for the Motorhome from a key safe. There was no handover or orientation to the features or how things work. Mike at Spaceship Rentals confirmed this is their business model, even though staff members are clearly close by. Video links are emailed prior to collection but are really not sufficient. Other Motorhomers where we stayed could not believe it was a key safe pick up with no tour of the vehicle. As first timers in a Motorhome, which Spaceship Rentals knew when we booked, I would say this is an unsafe and wholly unsatisfactory way to do business. We initially refused to take our Motorhome, because it was simply filthy. We asked for a refund of the voucher our son had purchased for our anniversary but they claimed they did not refund vouchers. Legally I am not sure this would be accepted, but it does give you a good example of their attitude to customer service. The Motorhome was very well worn, which was fine as we didn't expect a brand new one, however the mattress was stained, as was the duvet, the sink was dirty with gunk around the bottom of the tap, the cooker, cooker lid and up the side of the cooker were splashed with fat and dirt. The cooker rings were black with cooked-on food and fat. The corners on the floor were heaped with dirt. Really only photos could do our words justice, we have them by the way. On top of the filth, the grey water poured out of the bottom of the vehicle, but we could not shut the valve and neither could two other people on the site. Having been repeatedly unable to get through on the post-sales phone number provided when we collected the vehicle, we called on the sales number. Not surprisingly it was answered for a potential sale but not a potential problem. Throughout the booking and money collection period, they were very responsive and helpful, but we definitely had the feeling they had encountered this situation before. After being told repeatedly that they do not refund vouchers, they asked for the opportunity to have the Motorhome cleaned. We reluctantly agreed to this only because we didn't want our son to feel bad. The sales guy contacted the nearby office and sent a couple of staff members to us, who told us that we should “remember that this was caravaning”, as if that excused such a disgusting state of cleanliness; it could only have had a cursory wipe over for goodness knows how long. We felt we had no option but to give them the opportunity to clean the vehicle. In the end, after it was returned to us in a better state, we agreed to take the Motorhome, not because we were happy with the state of it or because we felt there was any kind of resolution, but because we did not want our son to feel bad about having chosen a company like Spaceship Rentals for the gift. Spaceship Rentals’ sales pitch of calling this a “luxury” Motorhome could not be further from the truth and their customer service exists only when they're taking your money. If you're thinking of renting a Motorhome from Spaceship Rentals, think very carefully. Apart from Mike who answers these complaints, we have not named the individuals we dealt with on the basis they may have just been following their employers instructions.
