Spaceships Rentals (UK & Europe)
Read all reviews for Spaceships Rentals (UK & Europe) →
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! We had travelled from Aus to spend 1 month touring around the UK and up into Ireland. We picked the van up and went to use the fridge and it wasn’t working, the battery had been run flat in it and would no longer charge unless it was plugged into power which changed our plans of staying in remote areas. They tried to tell us that we had run it flat but we had only just picked the van up! We then emailed the customer service team about strange engine noises. They told us to take it back to Edinburgh which was well out of the way for us and we had to drastically change our travel plans to accommodate. When you are driving in a foreign country, with a van that is making loud engine noises through snow, it is extremely nerve racking. When they said it isn’t a big dealand it’s probably just a belt, that didn’t sit well with us as we had no cell coverage and did not want to break down. When we asked for compensation, they told us they don’t normally offer refunds for this sort of issue and that “it’s all part of the adventure”. They gave us a half day refund, no mention of loss of accommodation already booked, and then having to rebook into new accommodation. When we picked the new van up we got a small crack in the windshield from a rock that flew up from a passing by vehicle, but lucky we had paid for the silver level excess, otherwise I can’t imagine how much they would have charged us! The vans are very outdated and not maintained well and there was a concerning amount of mould on the roof. Very disappointing!!!