Paul A

Oct 10, 2020

Spaceships - on another planet

Please read this if you are thinking of renting from this company. We booked and paid our deposit for a "luxury" motorhome im January expecting to be on the road in April but along came Covid. We asked to cancel and were told that we would lose more than what we had paid (due to cancellation terms) unless we agreed to pay in full for a one-off re-booking. Despite this totally unethical, abusive and unsympathetic approach we agreed and re-scheduled to the last 2 weeks in September. Most other companies that we had booked with (flights, buses etc) returned our money in full. Due to the companies "no staff present/ unattended" reception when we arrived there was no instruction or explanation of any type for the vehicle. Here we outline what to expect when you hire a "luxury" motorhome from this company: Obviously had not been cleaned thoroughly as there was dust everywhere. Shoe cupboard in bedroom floor had not been cleaned since the vehicle was new. Area around armrests and seat bases filthy with stains and dust. Seat upholstery worn and filthy with stains. No rear view camera (a must for motorhomes and provided by just every other company). Quarter full diesel tank (most rental companies start with a full tank and you return the same). Nearly empty gas tank (read comment about fuel). No levelling chocks (another must and provided by other companies) despite the instruction stating under no circumstances use shower or cooking appliances if not level. No bike rack. A plastic box full of eating and cooking utensils, plastic beakers only. No toilet rolls. No connection for the water hose filler (we were lucky enough to have been told about this by a couple returning their vehicle, they found out the first campsite they stayed at). Hardly any storage in the vehicle, lack of hanging hooks. Useless can opener that did not work. Internal distribution that at best was totally impractical and and worst downright dangerous. Impossible to put your legs under the dining room table due to the central leg being about 2cms from the seat edges. Three level floor which my wife thwisted her ankle on and subsequently could not walk for the best part of a full week. A vehicle that rattles like a thousand tin cans due to oven mainly. Impossible to watch the TV unless one person stands up and has their face right in front of the screen (being a flat screen the only way to see it). A connecting door between lounge and bedroom that kept flying open whilst travelling due to faulty and pathetic useless strap. A bed that, when open, means that you cannot really close the wc door or shower door or walk around the bed to get to either. Not exactly "luxury". OK, the low rental price explains a little but again the cost of the insurance ( a prerequisite just for having no rear-view camera) was totally abusive. In short, a company that does not give a toss about it's customers (other than to get money out of them) and that has sub-standard vehicles compared to other companies we have used. NEVER AGAIN!! STOP PRESS: From the reply below from Spaceships rentals it is evident for all to see that this company only cares about their customers' money. If they have to rely on trading deposits to survive Covid that is not the customer's problem. I run a business too and do not have to rely on customer finances. The most important issues have not been addressed sufficiently well but it seems that this company only likes telling possible future customers how well they do things. No mention of what they do not do well. I think anyone reading my criticism will realise who speaks the truth and will see through abusive behaviour.