The button to change the outside mirror…
The button to change the outside mirror was broken

Spaceships Rentals was a campervan and motorhome rental company operating in the UK and Europe, providing customers with the means to explore diverse landscapes and attractions at their own pace. The company catered to travelers seeking an adventurous road trip experience, offering a fleet of vehicles designed for comfort and convenience. Customers included families, couples, and solo travelers looking for flexible travel options across the UK and European destinations. In October 2025, Spaceships Rentals ceased its operations in the UK market, transitioning its focus to travel content through a dedicated road trip blog. This content aims to inspire and guide travelers with tips and itineraries for exploring the UK and Europe, ensuring that the spirit of adventure continues for its audience. The company retains a presence in New Zealand and Australia, continuing to provide campervan hire services in those regions.
Spaceships Rentals garners a mixed response from customers, with a notable 72% positive sentiment. Many reviewers praise the service and the quality of the motorhomes, highlighting enjoyable experiences exploring Scotland in well-equipped vehicles like the VW Caddy.
Positive feedback often mentions the comfort and cleanliness of the campers, as well as helpful staff during the booking process. However, critical reviews raise significant concerns about vehicle maintenance, with reports of issues such as malfunctioning air conditioning, poor tire conditions, and dirty interiors. Some customers describe their experiences as stressful due to unprofessional service and vehicle safety concerns. Overall, while many enjoy their adventures with Spaceships Rentals, the company faces serious criticism regarding vehicle quality and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 163 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 4.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.7 | 3 |
| May 25 | 4.5 | 4 |
| Jun 25 | 3.8 | 4 |
| Jul 25 | 3.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“Very good customer service and quick responses”
“NOT SAFE VERY BAD CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | +16% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: Spaceships Rentals (UK & Europe) is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 3.4).
163 reviews of Spaceships Rentals (UK & Europe). Filter by what matters to you.
The button to change the outside mirror was broken
Hemos alquilado una furgoneta Caddy durante 12 días, faltaban cosas muy básicas en el equipamiento, como algún rollo de papel higiénico, pinzas o algo para tender, un poco de jabón de platos... Pero lo más grave fue que el ruido que hacía el coche, habla algo que rozaba la rueda y hacia un zumbido muy molesto que tuvimos que aguantar todos los días, no recomiendo está empresa ya que no creo que esté bien alquilar un vehículo en estás condiciones Oriol Ticó
It could have been better. We rented the luxury mobilhome. -lots of things were broken in the mobilhome: *Matras didn't allign too well with the bed frame + a part was damaged of the matras. *Bed couldn't stay in sofa mode cause of wood that was broken off of the frame. *The window above the stove didn't insulate. Cold air came through the window when it was fully closed. We had to put a blanket in the gap to insulate it. *The roof window blind above the front window blind fell off on 1 of the 2 sides during our trip. We had to use ducktape to keep it in place from falling off. The screw who kept it in place kept on spinning. *We checked our tyres on pressure the 2 days after pickup. The front tyres should be 5bar, rear 5.5. Our tyres had 3,6 and 3,8 bar at the front. 2,6 and 3,8 bar at the rear. I don't think our tyres were checked cause we also had 1 bald tyre at the rear. We gave our tyres the right pressure and soon after we noticed the tyre who had 2,6 was a flat tyre. So the next day we had to call road assistance and the repair guy told us it was illegal to drive with such a bald tyre. That couldn't have happened in 1-3 days driving a mobilhome he said. He then changed our bald and flat tyre. We contacted spaceship rentals and they said it was all legal. *5 days into our road trip our check engine light lighten up. We contacted spaceship rentals and they said if it's not red and you can still keep accelerating there's no problem in driving. We ignored it and the next day it went away. 6 days later the check engine light was back but now we couldn't accelerate anymore. It was 11pm when we contacted road assistance once again. The repair guy came 1 hour later and fixed it for us luckily. Not a great moment in the middle of the night. *The table was lose, screws weren't fully screwed in. So our table was jiggling the whole trip. We didn't have a torx screwdriver with us to fix it ourselves. Kudos to road assistance for helping us out quicky when we were in need of help.
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Smooth pick up/drop off process, but unfortunately the company let themselves down by the shoddy quality of the van and its contents. We paid extra for a chair and table combo, only to find one of the chairs covered in mould. The pots/pans/equipment were old and all had to be scrubbed before we could use them - no mugs were also provided despite being in the inventory - so would recommend bringing your own crockery. Had issues with the electric, meaning we had no electricity for a chunk of our trip - we have received quite defensive and unapologetic comms from the company since returning. Probably wouldn’t use them again.
The motor home was quite old and a number of cupboards and drawers broken. The engine had major problems resulting in the RAC being called on two occasions. It was dangerous to drive and especially with 3 children. We were left for two days just waiting for the RAC which lost two days of the Holiday. The team when called did their best to assist but left at the mercy of the RAC. I wouldn’t rent again.
on collecting the van the tyre pressure was half what it should have been when we collected the van and were told when warning lights came on that all pressures are checked and it should be fine but if we wanted to check and put air in them that would be good. The leisure battery control panel was broken and would not work properly. The fridge door was broke and wouldn't open without lifting it up and we didn't use the fridge anyway as it had the most awful smell also the van wouldn't start first time and we were told not to worry about it. All of the cooking equipment was old and tatty and the gas stoves were in awful condition. I wasn't expecting 5 star but to be honest for the money we paid not worth it and felt as they we could have had better value for money elsewhere. we loved the experience travelling but the van was not up to the standard which is advertised
This company has a lovely website which impressed me so much I didn't really shop around - my mistake for thinking that I was actually getting a 'luxury' experience. Customer service was always prompt throughout. Contactless pick up is easy - you receive a text with your code to collect the keys which at first glance you may think that you shouldn't open the link but it's OK. We also paid for parking our car onsite but despite the cost a guy onsite on collection day advised that they take no responsibility for your car even though they will move it. I'm afraid that is where my positivity ends - the evening before collection I received an email with about 20 pictures attached of faults with the vehicle. Major dampner on our excitement. I took more pictures of faults with the vehicle and sent them as I didn't want to be charged for damages that we hadn't done. Had I have received any kind of apology for lack of 'luxury' this review would read very differently. I received an email full of excuses of supply chain, brexit, bla bla bla..... The motorhome was dirty - Dogs hairs, stained seats, stained mattress' and the sink was brown - it only takes a bit of Cif to clean it you know! I could go on. To top it off the sliding bedroom door was missing??? Sadly I was dissapointed with our experience which could have been totally improved with a bit more care with cleaning and an apology to my email of complaint. I would not use this company again.
The (nervous) excitement had built. We’d booked well enough in advance for the school Easter hols (at the standard double off-peak rate) and the day had arrived to pick up out motorhome and head out on our Scottish adventure. Except, there was nobody there to help us. Keys are in a safe which was hard to find onsite. Picked them up. Did a test run in the parking area and off we went back home to load up. We got going okay but it started to unravel on night one. We reached a motorhome park but the power cord didn’t work (fairly nerve-wracking for motorhome newbies). That meant no heating, no electricity. Got to Scotland the next day. Somebody on site helped us fix it. They also ran us through the basics. Turned out we had no water or gas either. And it looked like the electricals were playing up. Why wasn't a proper handover prepared/done? Cut a long, vaguely dramatic story short, we went to their Edinburgh branch where a lovely employee helped us get to grips with everything. We had issues with the water (which was probably our fault) but driving hundreds of miles every couple of days wasn’t compatible with the slow (yet passable, in the end – not personal to the man that gave us our ‘lost’ days back) customer service. Anecdotally, talking to employees and other drivers we met en route, Spaceships were stretched very thin. And it seemed like we weren’t the only ones unhappy. The business feels understaffed and woefully unprepared for crunch periods like school holidays. Are they as worn out as the motorhome? I don’t know, but I won’t be going back. Along with the technical and logistical difficulties, the MH was worn and a bit shabby. Not chic. Stuck doors, very worn and loose upholstery, cupboard doors flying open mid-transit. Next time it will be a private hire, with people to show you how to use it, and speedier customer service to inspire confidence. Good luck all.
The campervans were part of a new fleet, easy to drive and comfortable to sleep in. Our first night was very inconvenient, however, as there was literally zero LPG in the tank, despite Spaceships requiring all vehicles to be returned with some LPG in them. Given the scarcity of LPG service stations and the difficulty in accurately locating them, this led to a lot of wasted time. Communication out of hours is primarily via email which is also difficult and slower. While the video tutorials can help, the most effective solution was finally getting a member of staff on the phone to tell us exactly how to switch from the LPG to the Electric setting and walking us through it step by step. I would suggest that in future all vehicles are provided with a full tank of LPG and Diesel and that the company is strict in ensuring they are returned as such. I think it would also be helpful to compile a list of LPG service providers across the nation as internet searches for LPG are notoriously poor. Alternatively, consider using Calor Gas which is much more widely available.
We were so looking forward to picking up our Motor home and travelling around Southern England for two weeks. And then Coronavirus hit! We were out in the middle of the Atlantic Ocean with very poor satellite internet. As everything imploded around us, the UK Govt enacted laws to prevent non-essential travel. We had to cancel our booking! Everything for our final four weeks in the UK was being cancelled (hotel accommodation, bus transfers, excursions, show tickets, apartment booking, flights back to Australia). Every provider we booked with refunded all our money and flight points except for Spaceships Rentals. We had paid our balance prior to leaving home on Mar 9. So, the company had our money well in advance. Emails via satellite internet were slow and cumbersome, taking days for replies whilst you received an acknowledgement. By now we were within the the 20 day limit. We couldn't open attachments. We were told we would lose 75% of our money! That's over GB1,000! We couldn't believe it. This put such a sour taste in our mouths. Whilst neither party was to blame, no other UK provider kept any money and refunded in full. In these times, Spaceships Rentals followed their normal cancellation policy. It's not like we just changed our minds. We couldn't take a voucher. Not knowing when we could travel back to the UK. "They needed to find the balance between what is right but keep revenue coming in". I think not!
We rented a small camper van for travel in Scotland. The size was perfect for the road sizes. BUT, customer service neglected to tell us about the alarm system when we locked ourselves in at night for sleeping. A terrible hassle and to disengage it the first night required a midnight to 2 am wait for the repair truck to arrive to fix the system. Then we had to return to the rental agent the next morning to get it fixed. only got a 1/2 day refund for our sleepless night. After that we locked ourselves in and if we forgot to unlock before opening the doors the alarm went off again. Then we returned the camper 12 hrs before the end of out contract and they said we would get a full day of cred which we never got. next time we rent from another company we will be sure to ask about alarms. We rented from CampEasy in Iceland and never had any problems. I will never rent from this company again.
Spaceships Rentals was a campervan and motorhome rental company operating in the UK and Europe, providing customers with the means to explore diverse landscapes and attractions at their own pace. The company catered to travelers seeking an adventurous road trip experience, offering a fleet of vehicles designed for comfort and convenience. Customers included families, couples, and solo travelers looking for flexible travel options across the UK and European destinations. In October 2025, Spaceships Rentals ceased its operations in the UK market, transitioning its focus to travel content through a dedicated road trip blog. This content aims to inspire and guide travelers with tips and itineraries for exploring the UK and Europe, ensuring that the spirit of adventure continues for its audience. The company retains a presence in New Zealand and Australia, continuing to provide campervan hire services in those regions.
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